Duncan Zammit
Zurrieq
Summary
Dedicated and Hard-working, fulfilling expectations while staying committed to excellence and Self-improvement. Able to remain composed throughout stressful situations and pressure by applying trained knowledge and confidence. Very Detail-oriented and meticulous even at fast paced working. Always enthusiastic to work as a team and share or learn ideas
Overview
9
9
years of professional experience
Work History
Soldier - Gunner
Armed Forces Of Malta
11.2021 - 11.2023
- Upheld code of conduct and maintained professionalism in stressful situations.
- Upheld dress and appearance regulations for professional appearance.
- Worked weekends and long hours in deployed locations to complete training and taskings.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Branch Teller & Accounts Clerk
HSBC Bank Malta PLC
11.2014 - 11.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Set up and updated Excel spreadsheets to track financial data.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers & students on policies and procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
Contact Centre Agent
Centrecom
04.2021 - 06.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Italian A' Level Grade: C -
Private Lessons
Hal KirkopO' Levels -
Kullegg San Benedittu
Hal KirkopACCA Diploma in Accounting And Business RQF Lvl 4 - Accounting And Finance
PwC
Hal Qormi08.2021
Skills
- Team Management
- Attention to Detail
- Problem-Solving
- Project Planning
- Analytical Thinking
- Time Management
- Professional Interpersonal Communication
- Fraud Detection
- Quality Assurance
- Exceptional Customer Service
Accomplishments
- Best Recruit award. Awarded for the highest performing recruit in areas of Discipline, Training, Team work, intuition, and working under pressure
- Best in PT award. Awarded for the highest scoring recruit in physical training
Languages
Maltese
Native language
English
Proficient
C2
Italian
Upper intermediate
B2
Timeline
Soldier - Gunner
Armed Forces Of Malta
11.2021 - 11.2023
Contact Centre Agent
Centrecom
04.2021 - 06.2021
Branch Teller & Accounts Clerk
HSBC Bank Malta PLC
11.2014 - 11.2021
Italian A' Level Grade: C -
Private Lessons
O' Levels -
Kullegg San Benedittu
ACCA Diploma in Accounting And Business RQF Lvl 4 - Accounting And Finance
PwC
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