Dunstan Saliba
Pembroke
Summary
Dynamic leader with a proven track record at Hy-Grow, excelling in operations management and staff development. Spearheaded business expansion and achieved significant cost savings through expert negotiation. Renowned for fostering client relationships and team collaboration, consistently surpassing sales targets. Skilled in business planning and customer service, ensuring top-notch quality assurance.
Overview
22
22
years of professional experience
Work History
Managing Director
Hy-Grow
05.2021 - Current
- Managing the store staff and their scheduling.
- Managing relationships with suppliers.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Product sourcing and building a product assortment.
- Merchandising the store.
- Paying the bills and managing cash flow.
- Managing inventory levels and taking corrective actions when needed.
- Growing the business and managing its expansion.
- Reading and analysing business reports and acting on them.
Restaurant Manager
Cockney's Restaurant
04.2005 - 04.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Barman
Charles Saliba
01.2003 - 03.2005
- Built relationships with vendors to manage orders and negotiate costs.
- Supported management in the planning and execution of promotional events to attract new customers.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Assisted in training new staff members on bar operations, procedures, and customer service standards.
- Updated drink menu with creative cocktails, contemporary wines, and craft beers.
- Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.
- Developed loyal clientele with excellent interpersonal skills, attentive listening, and personalized service.
- Addressed customer concerns promptly, maintaining a high level of professionalism throughout all interactions.
SalesMan
Catering Centre
02.2002 - 07.2004
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
Education
No Degree - Food Hygiene
Analytica Labs
06.2009
No Degree - Welding
MCAST
Paola05.2009
No Degree - Bar Service
Institute of Tourism
Pembroke04.2005
High School Diploma -
Boys Junior Lyceum
Hamrun06.1994
No Degree - Primary Education
Primary School
Sliema06.1988
Skills
- Operations Management
- Staff Management
- Quality Assurance
- Team Collaboration
- Client Relationships
- Business Planning
- Business Administration
- Business Development
- Budget Development
- Negotiation
- New business launch
- Business Management
- Customer Service
Timeline
Managing Director
Hy-Grow
05.2021 - Current
Restaurant Manager
Cockney's Restaurant
04.2005 - 04.2021
Barman
Charles Saliba
01.2003 - 03.2005
SalesMan
Catering Centre
02.2002 - 07.2004
No Degree - Food Hygiene
Analytica Labs
No Degree - Welding
MCAST
No Degree - Bar Service
Institute of Tourism
High School Diploma -
Boys Junior Lyceum
No Degree - Primary Education
Primary School
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