Dylan Casterson
Missoula
Summary
Dynamic and dedicated professional with experience at Freestone Ice Cream, excelling in customer engagement and teamwork. Proven ability to manage high-pressure situations while delivering exceptional service. Skilled in maintaining cleanliness and organization, ensuring a safe environment. Committed to fostering positive customer experiences through patience and empathy.
Overview
2
2
years of professional experience
Work History
Ice Cream Server
Freestone Ice Cream
06.2025 - 07.2025
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Dishwasher
Naps Grill
07.2023 - 10.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Bachelor of Arts - Theater
The University of Montana
Missoula, MTSkills
- Customer engagement
- Teamwork
- Patience and empathy
- Customer service
Timeline
Ice Cream Server
Freestone Ice Cream
06.2025 - 07.2025
Dishwasher
Naps Grill
07.2023 - 10.2023
Bachelor of Arts - Theater
The University of Montana
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