Dylan Fiteni

I began my career journey with CSA Group Ltd as a Corporate Administrator, responsible for maintaining accurate records of Annual Returns, managing submissions with the Malta Business Registry, and facilitating necessary changes within the Company and its members.

Upon advancement to the role of Senior Corporate Administrator, my responsibilities expanded to incorporate a diverse range of corporate duties including Annual Returns management, Company Incorporations, Share Transfers, and ensuring compliance with regulatory requirements. Additionally, I took on Banking tasks such as opening Bank Accounts and providing Banking services to clients.

Currently, as a Supervisor, I oversee both the Corporate and Banking departments. My role involves managing teams, reviewing tasks, conducting meetings with clients, both existing and prospective, and handling more intricate assignments within the department.

In addition to attending to customer inquiries and addressing any arising issues, my primary duties included:

-Managing credit operations, including home loans, personal loans, and other lending facilities.

-Investment services, with authorization to offer non-advisory investment options on a defined selection of investment funds managed by Bank of Valletta PLC group, as well as insurance products provided by MAPFRE MSV Life PLC.

-Facilitating customer onboarding for diverse clientele, including high net worth individuals, business proprietors, individuals participating in the Individual Investor Programme (IIP), and legal professionals. This included the collection of customer data, ensuring compliance with the Know Your Customer (KYC) requirements during Customer Due Diligence (CDD) processes, acquiring requisite documentation in accordance with the Bank policies and procedures, and conducting customer screening. All onboarding applications adhered to the bank's risk tolerance standards.

During my time at HSBC Bank, I've had the opportunity to work in various branches including St. Julians, Swieqi, San Gwann, and Qormi. This experience has allowed me to engage with both local and international customers.

As a Personal Banker, my responsibilities included addressing customers' daily Banking needs, offering comprehensive guidance on the Bank's offerings, and assisting in selecting the most suitable products or services to meet their requirements. Additionally, I facilitated Account openings and processed credit applications for individual clients.

Supporting the Internal Audit Unit in executing the yearly audit plan through the completion of multiple audit assignments. Engaging in discussions with management and reviewing pertinent records to gain comprehensive insight into audit project processes and protocols and drafting audit programs aligned with the defined audit scope to facilitate streamlined execution.