Dylan Josef Rapinett
Inventory Specialist
Attard,01
Summary
With a diverse range of work experiences, including my current position, I have gained a deep understanding of the significance of exceptional problem-solving and customer service skills for this role. As demonstrated in my CV, all of my past and present positions involve direct interactions with clients, customers, or individuals in general. These experiences have equipped me with extensive knowledge and expertise in efficiently handling queries and resolving issues.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Hair Stylist
Chris Hair Concept
6 2016 - 9 2016
- Gained foundational skills in hairdressing, including blow-drying, washing, and coloring, while expanding knowledge through hands-on experience.
- Developed strong communication and customer service skills, contributing to a positive and welcoming salon atmosphere.
- Handled reception duties, including scheduling appointments, managing client flow, and processing payments, ensuring smooth daily operations.
- Educated clients on hair care products and treatments, maximizing benefits, and increasing salon revenue through effective upselling.
- Built a loyal clientele by delivering personalized service, paying close attention to client needs, and providing high-quality styling techniques.
- Efficiently managed a high volume of clients during peak hours, maintaining professionalism and calm under pressure.
- Maintained a clean, organized workspace, ensuring a safe environment for both clients and staff.
- Received consistent positive feedback from clients for attentiveness during consultations and delivering satisfying results.
- Managed cash register operations, accurately documenting opening and closing balances to ensure accountability.
Hair Stylist
Dean Gera Salon's
06.2017 - 02.2022
- Expanded expertise in hairdressing through regular training, mastering cuts, colors, blow-dries, treatments, and more.
- Enhanced client satisfaction by offering personalized consultations to align styles with client preferences, avoiding disappointments.
- Gained strong communication and customer care skills, working closely with clients and team members to deliver excellent service.
- Maintained a spotless work environment by consistently upholding high standards of cleanliness and organization throughout the salon.
- Managed the cash register, answered phone calls, and handled reception duties, contributing to smooth salon operations and customer service.
- Applied marketing strategies to promote products and services, boosting sales through product knowledge and recommendations.
- Assisted fellow stylists during peak times with tasks such as shampooing and blow-drying to ensure efficient service delivery.
- Leveraged social media to promote salon services and increase customer engagement.
- Regularly attended hair shows, classes, and seminars to stay updated on industry trends and techniques.
- Built a loyal client base by providing high-quality, personalized services, resulting in a high number of return customers.
- Consistently met salon performance targets while maintaining exceptional quality standards in cutting, coloring, and styling.
- Organized and maintained the sales area to highlight products and increase retail sales.
- Addressed and resolved client concerns, ensuring a positive experience and long-term satisfaction.
- Scheduled and rearranged client appointments efficiently to accommodate high demand and walk-ins.
- Provided hair care education to clients, promoting salon-exclusive products to enhance customer satisfaction and boost sales.
- Supported daily operations by cleaning tools, workstations, and ensuring the salon met health and safety standards.
- Collaborated with the team to create unique hairstyles for special events, such as weddings and fashion shows.
Delivery Coordinator & Hairdresser
Dean Gera Salon's
03.2020 - 02.2022
- Entrusted with managing online product deliveries during COVID-19 salon closures, coordinating between suppliers and clients to ensure timely and accurate deliveries.
- Created and maintained Excel spreadsheets to optimize delivery routes and schedules, ensuring all orders were delivered on time, while minimizing delays.
- Handled customer inquiries, confirmed orders via phone, and recommended suitable product alternatives when items were out of stock to maintain high sales and strong customer relationships.
- Managed the end-to-end delivery process, including packing orders, collecting payments, and adjusting delivery times or locations to accommodate client availability.
- Trained and supervised delivery staff, overseeing daily operations and ensuring compliance with company procedures and safety regulations.
- Verified orders before dispatch, tracked delivery status, and maintained accurate records of mileage, fuel use, and delivery confirmations.
- Improved delivery efficiency through route optimization, minimizing fuel costs, and consistently meeting tight deadlines.
- Provided exceptional customer service by addressing client concerns, offering flexible delivery options, and maintaining a professional demeanor during deliveries.
- Collaborated with warehouse staff to ensure accurate inventory control and smooth logistics during high-demand periods.
- Regularly updated dispatchers on potential route changes, traffic conditions, or delays to maintain clear communication and ensure service continuity.
- Used GPS and navigation tools to navigate congested areas and avoid delays, ensuring on-time delivery and high customer satisfaction.
- Maintained detailed logs of deliveries, payments, and customer signatures for accurate record keeping.
- Actively contributed to company success by exceeding delivery performance targets and fostering strong client relationships through reliable service.
Operations Manager
WT Global Ltd
2 2022 - 11.2022
- Manage over 100 taxi drivers, assisting with day-to-day operations, including accident handling, vehicle services, and booking management.
- Oversee fleet vehicle bookings, ensuring strict compliance with the limit of two bookings per day and resolving any driver-related issues with efficiency and attention to detail.
- Assist drivers in identifying and addressing vehicle problems, liaising with service providers when necessary to maintain vehicle functionality.
- Prepare driver wages, ensuring accuracy in payments and verifying that expenses incurred during work hours are eligible for reimbursement.
- Handle over 60 daily calls from drivers, police, dealerships, ride-sharing platforms (Bolt, Uber), insurance companies, and other stakeholders, ensuring smooth communication and quick resolution of issues.
- Manage relationships with dealerships, verifying invoices to ensure accuracy and timely updates for fleet maintenance.
- Review and assess fines received by drivers, ensuring they are issued fairly and justifiably before taking necessary action.
- Conduct interviews with potential employees, ensuring that candidates meet the high standards required to maintain service quality in a growing industry.
- Supervise day-to-day operations, consistently meeting performance, quality, and service expectations.
- Enhance customer satisfaction by addressing and resolving complaints promptly and effectively.
- Foster a positive work environment through strong working relationships, promoting teamwork, and mentoring junior staff.
- Recognize and celebrate team accomplishments, boosting employee morale and performance.
- Ensure consistent enforcement of company policies, handling disciplinary actions with fairness and respect.
- Engage with customers and drivers to gather feedback, using insights to improve service offerings and operational processes.
- Negotiate with suppliers to secure better pricing, effectively reducing operational costs.
- Conduct performance evaluations, providing guidance for professional development, and recognizing strong performance.
- Implement loss prevention strategies, significantly reducing operational risks and shrinkage.
Inventory Specialist
Valhmor Borg
01.2023 - Current
- Managed and reviewed multiple daily reports and Excel sheets, created by both myself and the team, to identify discrepancies between system records and physical inventory.
- Performed data entry and completed necessary paperwork to ensure accurate inventory records.
- Improved inventory accuracy through regular cycle counts and timely reconciliation of discrepancies.
- Redesigned inventory management procedures, resulting in enhanced record-keeping and reduced errors.
- Provided excellent customer service by promptly addressing inquiries and resolving issues related to inventory availability.
- Prepared detailed inventory reports, offering insights on stock levels and movement trends to support strategic decision-making.
- Maintained a clean, well-organized work environment, promoting both safety and efficiency among team members.
- Implemented barcode scanning technology, significantly reducing item retrieval times and increasing order fulfillment efficiency.
- Trained new employees on inventory management procedures, enhancing team productivity and contribution.
- Reduced stock shortages by closely monitoring inventory levels, ensuring timely stock adjustments to trigger reorders, and prevent shortages.
- Conducted regular audits to maintain accurate stock levels, minimizing discrepancies, and ensuring operational continuity.
- Produced in-depth inventory analysis reports for management, informing strategic decisions regarding stock control and replenishment.
- Ensured high-demand products were always in stock through efficient inventory tracking and monitoring.
- Reduced waste by improving stock rotation practices and addressing inefficiencies in the supply chain.
- Collaborated with the IT department to upgrade inventory management software, improving functionality and ease of use.
- Monitored inventory levels to ensure a steady supply of products that meet both business and customer demands.
Shop Attendant
Miracle Foods
09.2023 - Current
- Enhanced customer satisfaction by providing friendly, efficient service at the register and assisting with inquiries about products, promotions, and special offers.
- Maintained in-depth knowledge of store items to offer personalized recommendations and advice to customers, boosting sales, and improving shopping experiences.
- Processed cash, credit, and debit transactions accurately using the POS system, ensuring smooth and efficient checkout processes.
- Promoted store loyalty programs, signing up new members, and fostering repeat business.
- Assisted with restocking and organizing merchandise, maximizing shelf space, and improving product visibility during peak hours.
- Collaborated with management to create and implement promotional displays, driving increased sales for targeted products.
- Received incoming shipments, unloaded delivery trucks, and efficiently organized stock for easy access.
- Handled returns, exchanges, and escalated customer complaints professionally, maintaining a positive brand image, and ensuring customer satisfaction.
- Balanced daily cash registers, preventing discrepancies, and maintaining accurate financial records.
- Supported loss prevention efforts by monitoring the sales floor and identifying suspicious activity.
- Participated in seasonal inventory audits to maintain accurate stock levels and meet demand patterns.
- Performed end-of-day cleaning duties, maintaining a clean, safe, and organized store environment.
- Addressed customer complaints with composure, providing appropriate solutions, and maintaining a positive customer experience.
- Engaged customers in friendly conversation, uncovering individual needs, and delivering tailored product recommendations.
- Contributed to a positive work environment by collaborating with coworkers and assisting with daily tasks and last-minute requirements.
- Built strong customer loyalty and retention by consistently delivering excellent service and creating a welcoming shopping experience.
Education
Diploma - hairdressing
Mcast
09.2016 - 09.2019
Skills
Stock replenishment
Merchandise Display
Upselling strategies
Cleanliness and hygiene
Loss prevention awareness
Patience and Empathy
Reliability and punctuality
Cash handling proficiency
Motivation and Initiative
Point of sale systems
Relationship Building
Inventory Management
Timeline
Shop Attendant
Miracle Foods
09.2023 - Current
Inventory Specialist
Valhmor Borg
01.2023 - Current
Delivery Coordinator & Hairdresser
Dean Gera Salon's
03.2020 - 02.2022
Hair Stylist
Dean Gera Salon's
06.2017 - 02.2022
Diploma - hairdressing
Mcast
09.2016 - 09.2019
Hair Stylist
Chris Hair Concept
6 2016 - 9 2016
Operations Manager
WT Global Ltd
2 2022 - 11.2022