Dylan Neumiller
Helena,MT
Summary
Security-minded IT specialist with 7+ years of experience in technical support, software implementation, and team leadership — now focused on cybersecurity operations and threat response. Skilled in Microsoft security tools (Defender, Purview, Intune, Entra), log analysis, incident remediation, and environment hardening. Actively pursuing Security+ certification to deepen expertise in risk management and compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Computer Support Specialist
Lewis & Clark County
12.2024 - Current
- Investigate and remediate incidents flagged by Microsoft Defender, including anomaly detection and log review.
- Configure and manage Microsoft security tools to enhance organizational protection and compliance.
- Harden systems through patching, configuration audits, and unauthorized software removal.
- Review logs and incidents for threat detection and ensure follow-up documentation.
- Collaborate with leadership on security strategy.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Maintained detailed documentation of reported issues, resolutions, and ongoing support efforts for future reference purposes.
- Reduced downtime for users with efficient troubleshooting, problem diagnosis, and resolution of hardware and software issues.
Software Support Specialist
CIS Inc.
01.2023 - 12.2024
- Delivered technical support and documentation for proprietary software, ensuring swift issue resolution.
- Maintained product records and supported internal teams with troubleshooting and knowledge sharing.
- Developed and maintained comprehensive documentation for software troubleshooting procedures.
- Improved customer satisfaction by promptly addressing software issues and providing effective resolutions.
- Reduced response times by effectively prioritizing incoming support tickets based on urgency and complexity of the issue at hand.
Implementation & Technical Support
LogiSYS
01.2021 - 01.2023
- Managed client onboarding, software demos, and ongoing support for high-level accounts.
- Reduced downtime through proactive monitoring and issue resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with engineering teams to troubleshoot software discrepancies, ensuring timely resolutions.
- Assisted in the creation of product documentation and user guides, enabling customers to better understand software functionality and features.
- Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.
- Played an essential role in maintaining high levels of customer satisfaction during periods of high call volume or challenging situations.
- Collaborated with development teams to identify bugs, leading to faster resolution times and improved product quality.
- Maintained detailed records of customer interactions for reference in future support cases, ensuring consistency in issue resolution.
Education
High School Diploma -
Helena High School
Helena, MT05-2007
Skills
- Security Incident Response & Remediation
- Log Analysis & Threat Detection
- Microsoft: Defender, Purview, Intune, Entra
- Endpoint & Identity Protection
- Environment Hardening & Patch Management
- Compliance & Risk Mitigation
- Technical Support & Troubleshooting
- Security Documentation & Reporting
- Application support
- Hardware repair
- System diagnostics
- Virus removal
Certification
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- CompTIA Security+ (in progress)
Timeline
Computer Support Specialist
Lewis & Clark County
12.2024 - Current
Software Support Specialist
CIS Inc.
01.2023 - 12.2024
Implementation & Technical Support
LogiSYS
01.2021 - 01.2023
High School Diploma -
Helena High School