Summary
Overview
Work History
Education
Skills
Timeline
Generic

Echo Molina

Sidney

Summary

Dynamic professional with extensive experience in special education and customer service, notably at Campbell County School District. Proven ability to enhance student learning through tailored support and effective communication. Skilled in data collection and problem resolution, fostering positive relationships and achieving high customer satisfaction. Committed to promoting inclusive environments and empowering individuals.

Overview

8
8
years of professional experience

Work History

Paraeducator, Special Education

Campbell County School Dist.
10.2022 - 06.2024
  • Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
  • Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Maintained accurate records of student performance, attendance, and progress towards IEP goals.
  • Reported on student progress, behavior, and social skills to parents.
  • Enhanced student learning by providing individualized support and accommodations for special education students.

CSR/Site Manager

LinCare INC
07.2019 - 08.2021
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

Customer Service Manager

Walmart
11.2016 - 12.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

Education

GED -

Meridian Academy
Meridian, ID

Skills

  • Classroom support
  • Emotional support
  • Data collection
  • Motor skills development
  • Disability awareness
  • Social skills development
  • Sensory integration
  • Teacher assistance
  • Student supervision
  • Customer service
  • Critical thinking
  • Customer relations
  • Problem resolution

Timeline

Paraeducator, Special Education

Campbell County School Dist.
10.2022 - 06.2024

CSR/Site Manager

LinCare INC
07.2019 - 08.2021

Customer Service Manager

Walmart
11.2016 - 12.2018

GED -

Meridian Academy

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Echo Molina