Eleanor Azzopardi
Is-Siggiewi,Malta
Summary
Aspiring to leverage my strong background in finance and exceptional leadership potential, I am enthusiastic about transitioning into a managerial role within the banking sector. Possessing a proven track record of delivering results through strategic problem solving and effective collaboration, I am eager to apply my analytical skills and dedication to drive success within the team.
Committed to continuous learning and growth, I am preparing to embrace challenges and contribute positively to the bank's objectives.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Universal Banker
Bank of Valletta plc
Attard, Malta
04.2017 - Current
- Observe correct procedures regarding financial and customer information to prevent breaches and data misuse.
- Maintain compliance with internal controls and banking regulations.
- Solve customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Educate customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Analyse data and information to identify issues and create tailored solutions.
- Assist customers with questions about products, services and terms.
- Follow up with customers to build long-lasting relationships and boost business opportunities.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Successfully deliver on tasks within tight deadlines.
- Prepare documentation on loan repayment feasibility
- Convey terms and conditions to applicants to inform about personal loans and credit cards rates, repayment requirements, potential actions in case of default.
- Develop excellent understanding of insurance products and services to confidently manage queries regarding product specifications and pricing.
- Provide prospective customers with clear, detailed information on investment products.
- Support my colleagues by demonstrating respect and willingness to help.
Customer Service Representative And Credit Support
Bank of Valletta plc
Mosta, Malta
05.2012 - 11.2013
- Applied positive customer service approach to increase satisfaction levels.
- Handled calls to address customer inquiries and concerns.
- Prepared necessary forms to complete transactions.
- Built customer rapport by providing friendly, genuine service, and increased customer retention.
- Assisted customers with varying questions using product knowledge and service expertise.
- Shared informational brochures and details about policies to help customers make decisions.
- Resolved customer complaints following guidelines and referred complex inquiries to the branch management.
- Listened actively to offer accurate information and best solution to their needs.
- Handled effectively reports of closed loans and defaulting on the loans and missing payments.
- Reviewed the provided documents to ensure compliance with lender's requirements.
- Set a time frame for requested insurance policies.
Bank Teller and Credit Support Section
Bank of Valletta plc
Gzira, Malta
06.2011 - 05.2012
- Accepted payments on bank loans and updated accounts with changing balances.
- Processed cash deposits and withdrawals for customers.
- Handled transactions involving foreign currencies and wire/swift transfers.
- Assisted customers with questions about products, services and terms.
Customer Service Representative
Bank of Valletta plc
Hamrun, Malta
03.2009 - 07.2009
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to customers' needs.
- Assisted customers with varying questions using product knowledge and service expertise.
Customer Service Representative /Credit Assistant
Bank of Valletta plc
Hamrun, Malta
08.2006 - 10.2007
- Carried out day-to-day duties accurately and efficiently.
- Assessed the financial background of the customer, credit history and repayment capacity of loan applicants.
- Participated in training programs to enhance my knowledge and skills in credit analysis, risk assessments and regulatory compliance.
- Strived to deliver excellent customer service while mainting professionalism and confidentiality
Quality coordinator
Bank of Valletta plc
Sliema, Malta
05.2004 - 05.2005
- Assured that branch standards were according to bank expectations.
- Visited branches on a regular basis, compiled a research/survey amongst the internal customers of the bank to assess the telephone skills of the staff.
- On a day to day basis handled customer suggestions and complaints.
- Completed weekly and monthly reports.
Lead Generator
Bank of Valletta plc
Mosta, Malta
09.1998 - 05.2004
- Identified opportunities for improvement in Customer Service processes and procedures and providing feedback to management.
- Organised a campaign to promote more the kids account and savings plan targeted to those who were interested to save money but enhance their capital growth.
- Following up with customers to ensure that their issues have been resolved satisfactorily.
- Collaborating with other departments to address customer needs effectively.
- Handled customer accounts including account inquiries, updates and account management tasks
- Provided information about products or services including features and pricing,
- Identifying and cultivating potential customers who have shown interest in a product or service
Business Development Assistant
Bank of Valletta plc
Sliema, Malta
03.1998 - 09.1998
My early years working in the Banking Industry
Bank of Valletta plc
Valletta, Malta
01.1996 - 03.1998
- Worked in the current account section of the largest branch within the bank.
- Processing of standing orders.
- Verification of all the necessary information and endorsements on paid cheques and filing of cheques.
- Sending statements to customers.
- Scanning of signatures
- Worked in the foreign section of same branch
- Issued foreign bank drafts
- Facilitated outgoing wire/swift transfers for customers and ensured compliance with regulations and bank policies and procedures
Education
A-Levels - Accounts, Operations, Economics, The Legal Environment related to Banking
Paolino Vassallo Upper Lyceum
Corradino 09.1993 - 06.1995
A-Levels - Accounts
University of Oxford
Malta/Private Tuition 01.1996 - 06.1996
Certificate of Higher Education - Supervisory Skills and Customer Service(Marketing and Competitive Environment)
Institute of Financial Services
Malta 10.1998 - 06.1999
Authorised Sales Representative - Insurance and Investment Products
Malta Financial Services Authority
Malta 12.2020 - 01.2021
Automated Bank Advisor (5 products) - On a Non Independent Restricted Basis
Malta Financial Services Authority
Malta 11.2023 - 11.2023
Skills
- Communication skills
- Leadership
- Decision Making
Affiliations
- Playing Tennis, Trekking, Gardening, Camping, Kayaking and Snorkelling, Listening to Classical Music,
- Bachata Dancing, Travelling, Reading About Nutrition, Versatile Cooking
- Interested in learning more languages and in Voluntary Work.
Certification
- Automated Bank Advisor on a Non Independent Restricted Basis
- Authorised Sales Representative and Licensed in Insurance and Investment Products
Accomplishments
- President Awards Scheme - Bronze Award Holder
Timeline
Automated Bank Advisor (5 products) - On a Non Independent Restricted Basis
Malta Financial Services Authority
11.2023 - 11.2023
Authorised Sales Representative - Insurance and Investment Products
Malta Financial Services Authority
12.2020 - 01.2021
Universal Banker
Bank of Valletta plc
04.2017 - Current
Customer Service Representative And Credit Support
Bank of Valletta plc
05.2012 - 11.2013
Bank Teller and Credit Support Section
Bank of Valletta plc
06.2011 - 05.2012
Customer Service Representative
Bank of Valletta plc
03.2009 - 07.2009
Customer Service Representative /Credit Assistant
Bank of Valletta plc
08.2006 - 10.2007
Quality coordinator
Bank of Valletta plc
05.2004 - 05.2005
Certificate of Higher Education - Supervisory Skills and Customer Service(Marketing and Competitive Environment)
Institute of Financial Services
10.1998 - 06.1999
Lead Generator
Bank of Valletta plc
09.1998 - 05.2004
Business Development Assistant
Bank of Valletta plc
03.1998 - 09.1998
My early years working in the Banking Industry
Bank of Valletta plc
01.1996 - 03.1998
A-Levels - Accounts
University of Oxford
01.1996 - 06.1996
A-Levels - Accounts, Operations, Economics, The Legal Environment related to Banking
Paolino Vassallo Upper Lyceum
09.1993 - 06.1995
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