Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elen Caroline

Birkirkara

Overview

16
16
years of professional experience
1
1
Certification

Work History

Bakery Assistant

Smart Supermarket
04.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
  • Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
  • Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.

Financial Advisor

PT Allianz Life Indonesia Insurance
09.2019 - 10.2021
  • Increased client satisfaction by providing personalized financial advice and investment strategies.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Collaborated with team members to streamline processes and improve overall client experience.
  • Conducted thorough research on market trends and investment products to provide well-informed recommendations to clients.

Insurance Specialist

PT Chubb Life Insurance
12.2017 - 09.2019
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Streamlined policy management by regularly updating client information and tracking policy changes.
  • Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
  • Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
  • Maintained high standards of customer service by building relationships with clients.
  • Followed up on denials, late payments, extensions and other special circumstances.

Branch Relationship Officer

PT Bank BII Indonesia
05.2010 - 07.2012
  • Boosted customer satisfaction by providing exceptional service and addressing client concerns promptly.
  • Strengthened branch performance through effective cross-selling of bank products and services.
  • Managed customer accounts, ensuring accuracy and up-to-date information for seamless transactions.
  • Collaborated with team members to achieve branch targets and improve overall efficiency.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Demonstrated strong problem-solving abilities when addressing complex customer inquiries, providing solutions that led to increased satisfaction and trust.

Sales Administration Assistant

PT Bank DBS Indonesia
04.2008 - 04.2010
  • Boosted sales productivity by efficiently managing and organizing administrative tasks for the sales team.
  • Streamlined order processing and delivery for improved customer satisfaction and repeat business.
  • Developed strong relationships with clients by providing timely support and information on products or services.
  • Enhanced team collaboration, contributing to a positive work environment through effective communication and problem-solving skills.
  • Created and maintained reports, documents and presentations to assist with administrative support.
  • Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
  • Established administrative work procedures to track staff's daily tasks.

Education

Diploma - Public Relations

Bina Sarana Informatica Academic Communication
Indonesia
09.2011

No Degree - English Language Conversation

LBPPA LIA
English Course
07.2003

Skills

  • Public Relations
  • Strategic Planning
  • Sales Promotions
  • Report Writing
  • Customer Relations
  • Problem-solving
  • Customer service
  • Multitasking

Certification

  • Achievement Certificate From PT Allianz Life Insurance Indonesia
  • Achievement The Best Sales Administration,DBS Go to Singapore Program
  • Achievement Certificate The Best Insurance Specialist Period February 2019 - March 2019


Languages

Indonesian
Native language
English
Intermediate
B1

Timeline

Bakery Assistant

Smart Supermarket
04.2023 - Current

Financial Advisor

PT Allianz Life Indonesia Insurance
09.2019 - 10.2021

Insurance Specialist

PT Chubb Life Insurance
12.2017 - 09.2019

Branch Relationship Officer

PT Bank BII Indonesia
05.2010 - 07.2012

Sales Administration Assistant

PT Bank DBS Indonesia
04.2008 - 04.2010

Diploma - Public Relations

Bina Sarana Informatica Academic Communication

No Degree - English Language Conversation

LBPPA LIA
  • Achievement Certificate From PT Allianz Life Insurance Indonesia
  • Achievement The Best Sales Administration,DBS Go to Singapore Program
  • Achievement Certificate The Best Insurance Specialist Period February 2019 - March 2019


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Elen Caroline