Summary
Overview
Work History
Education
Skills
Custom Section
Personal Information
Timeline
Generic
Elisa Panzavecchia

Elisa Panzavecchia

Bodyshop Productive Lead
Safi,47

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience
3
3
Languages

Work History

Bodyshop Productive Lead

Michael Debono
Haz-Zebbug, Haz-Zebbug
04.2022 - Current
  • Oversee bodyshop operations, leading a team of technicians and administrative staff to ensure efficiency and high performance.
  • Address and resolve customer complaints with professionalism, ensuring a positive customer experience and long-term satisfaction.
  • Maintain optimal inventory levels, ensuring the availability of essential tools and equipment to support seamless workflow.
  • Work closely with other departments to deliver a cohesive and customer-focused service experience.
  • Engage in negotiations with insurance providers to secure favorable terms, enhancing profitability and operational efficiency.
  • Support the hiring and selection of skilled professionals, building a strong team to meet the demands of a fast-paced bodyshop environment.

Bodyshop Advisor

Michael Debono
Haz-Zebbug, Haz-Zebbug
06.2016 - 04.2022
  • Manage inbound calls, email correspondence, and in-person client interactions, ensuring a high standard of customer service.
  • Process and maintain accurate documentation, entering data into company systems with precision.
  • Coordinate and authorize insurance-approved repairs, ensuring timely and efficient processing.
  • Oversee scheduling and management of weekly garage bookings to optimize operations.
  • Procure and manage stock of essential garage consumables to support daily operations.
  • Handle insurance-related inquiries via phone and email, providing prompt and accurate assistance.
  • Prepare and submit invoices for parts and labor to insurance companies, ensuring accurate billing.
  • Process customer payments and reconcile financial transactions at the end of each business day.
  • Actively contribute to team meetings, proposing and implementing process improvements to enhance efficiency.

Supervisor

New Look - Hudson Holdings
Valletta, Valletta
11.2015 - 05.2016
  • Plan and manage weekly rosters, ensuring fair shift allocation between full-time and part-time staff.
  • Coordinate daily work deployments, rotating team members across different zones for optimal coverage.
  • Supervise, motivate, and train team members to enhance performance and ensure task proficiency.
  • Support the delivery team in processing weekly clothing shipments, maximizing efficiency and workflow.
  • Design and arrange in-store displays, considering store layout and customer footfall patterns.
  • Assist customers in finding products on the shop floor, providing excellent service and support.
  • Handle cash register operations, performing pre- and post-shift counts and resolving any discrepancies.

Sales Assistant / Senior Sales Assistant

River Island - Hudson Holdings
Tas-Sliema, Tas-Sliema
05.2014 - 11.2015
  • Provide excellent customer service, assisting shoppers in finding products and offering tailored recommendations.
  • Process transactions accurately at the cash register, handling cash, card payments, and refunds.
  • Assist with inventory management, including stock replenishment and conducting regular stock checks.
  • Work collaboratively with team members to meet sales targets and deliver a positive shopping experience.
  • Handle customer inquiries and resolve complaints professionally and efficiently.
  • Support promotional activities, upselling and cross-selling products to maximize sales opportunities.
  • Lead and support the sales team, providing guidance and training to enhance performance.
  • Create and manage staff rosters, ensuring fair shift allocation and adequate coverage.

Sales Assistant

Woohoo - Souvenir shop
Valletta, Valletta
08.2011 - 05.2014
  • Operate the cash register and manage transactions efficiently, ensuring accurate sales processing.
  • Oversee sales floor operations, assisting customers and maintaining an organized shopping environment.
  • Order and restock inventory, processing deliveries and ensuring products are readily available.
  • Arrange new merchandise with strategic signage and visually appealing displays to drive sales.
  • Perform routine cleaning tasks, including floor maintenance and shelf dusting, to uphold store standards.
  • Reconcile daily sales and receipts, ensuring accurate financial records.
  • Independently open and close the store when required, handling keyholder responsibilities.

Education

HR and management -

St Thomas Institute
Floriana
04.2001 - 05.2015

School leaving certificate -

Saint Monica School
01-2010

O'Levels -

Saint Monica School
01-2010

Diploma in Beauty Therapy -

MCAST

Skills

  • Effective Communication Skills
  • Cross-Functional Teamwork
  • Customer Service Expertise
  • Team Leadership
  • Employee Mentorship
  • Effective Multitasking
  • Focused Performance Under Stress
  • Effective Communication Skills
Multitask conflicting prioritiesStaff development and trainingTeam leadershipCustomer service orientationTeamworkProblem-Solving

Custom Section

Native, Advanced, Intermediate

Personal Information

  • Date of birth: 11/07/94
  • Nationality: Maltese

Timeline

Bodyshop Productive Lead

Michael Debono
04.2022 - Current

Bodyshop Advisor

Michael Debono
06.2016 - 04.2022

Supervisor

New Look - Hudson Holdings
11.2015 - 05.2016

Sales Assistant / Senior Sales Assistant

River Island - Hudson Holdings
05.2014 - 11.2015

Sales Assistant

Woohoo - Souvenir shop
08.2011 - 05.2014

HR and management -

St Thomas Institute
04.2001 - 05.2015

School leaving certificate -

Saint Monica School

O'Levels -

Saint Monica School

Diploma in Beauty Therapy -

MCAST

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Elisa PanzavecchiaBodyshop Productive Lead