Elisa Panzavecchia
Bodyshop Productive Lead
Safi,47
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Bodyshop Productive Lead
Michael Debono
Haz-Zebbug, Haz-Zebbug
04.2022 - Current
- Oversee bodyshop operations, leading a team of technicians and administrative staff to ensure efficiency and high performance.
- Address and resolve customer complaints with professionalism, ensuring a positive customer experience and long-term satisfaction.
- Maintain optimal inventory levels, ensuring the availability of essential tools and equipment to support seamless workflow.
- Work closely with other departments to deliver a cohesive and customer-focused service experience.
- Engage in negotiations with insurance providers to secure favorable terms, enhancing profitability and operational efficiency.
- Support the hiring and selection of skilled professionals, building a strong team to meet the demands of a fast-paced bodyshop environment.
Bodyshop Advisor
Michael Debono
Haz-Zebbug, Haz-Zebbug
06.2016 - 04.2022
- Manage inbound calls, email correspondence, and in-person client interactions, ensuring a high standard of customer service.
- Process and maintain accurate documentation, entering data into company systems with precision.
- Coordinate and authorize insurance-approved repairs, ensuring timely and efficient processing.
- Oversee scheduling and management of weekly garage bookings to optimize operations.
- Procure and manage stock of essential garage consumables to support daily operations.
- Handle insurance-related inquiries via phone and email, providing prompt and accurate assistance.
- Prepare and submit invoices for parts and labor to insurance companies, ensuring accurate billing.
- Process customer payments and reconcile financial transactions at the end of each business day.
- Actively contribute to team meetings, proposing and implementing process improvements to enhance efficiency.
Supervisor
New Look - Hudson Holdings
Valletta, Valletta
11.2015 - 05.2016
- Plan and manage weekly rosters, ensuring fair shift allocation between full-time and part-time staff.
- Coordinate daily work deployments, rotating team members across different zones for optimal coverage.
- Supervise, motivate, and train team members to enhance performance and ensure task proficiency.
- Support the delivery team in processing weekly clothing shipments, maximizing efficiency and workflow.
- Design and arrange in-store displays, considering store layout and customer footfall patterns.
- Assist customers in finding products on the shop floor, providing excellent service and support.
- Handle cash register operations, performing pre- and post-shift counts and resolving any discrepancies.
Sales Assistant / Senior Sales Assistant
River Island - Hudson Holdings
Tas-Sliema, Tas-Sliema
05.2014 - 11.2015
- Provide excellent customer service, assisting shoppers in finding products and offering tailored recommendations.
- Process transactions accurately at the cash register, handling cash, card payments, and refunds.
- Assist with inventory management, including stock replenishment and conducting regular stock checks.
- Work collaboratively with team members to meet sales targets and deliver a positive shopping experience.
- Handle customer inquiries and resolve complaints professionally and efficiently.
- Support promotional activities, upselling and cross-selling products to maximize sales opportunities.
- Lead and support the sales team, providing guidance and training to enhance performance.
- Create and manage staff rosters, ensuring fair shift allocation and adequate coverage.
Sales Assistant
Woohoo - Souvenir shop
Valletta, Valletta
08.2011 - 05.2014
- Operate the cash register and manage transactions efficiently, ensuring accurate sales processing.
- Oversee sales floor operations, assisting customers and maintaining an organized shopping environment.
- Order and restock inventory, processing deliveries and ensuring products are readily available.
- Arrange new merchandise with strategic signage and visually appealing displays to drive sales.
- Perform routine cleaning tasks, including floor maintenance and shelf dusting, to uphold store standards.
- Reconcile daily sales and receipts, ensuring accurate financial records.
- Independently open and close the store when required, handling keyholder responsibilities.
Education
HR and management -
St Thomas Institute
Floriana 04.2001 - 2015.05
School leaving certificate -
Saint Monica School
01-2010
O'Levels -
Saint Monica School
01-2010
Diploma in Beauty Therapy -
MCAST
Skills
- Effective Communication Skills
- Cross-Functional Teamwork
- Customer Service Expertise
- Team Leadership
- Employee Mentorship
- Effective Multitasking
- Focused Performance Under Stress
- Effective Communication Skills
Custom Section
Native, Advanced, Intermediate
Personal Information
- Date of birth: 11/07/94
- Nationality: Maltese
Timeline
Bodyshop Productive Lead
Michael Debono
04.2022 - Current
Bodyshop Advisor
Michael Debono
06.2016 - 04.2022
Supervisor
New Look - Hudson Holdings
11.2015 - 05.2016
Sales Assistant / Senior Sales Assistant
River Island - Hudson Holdings
05.2014 - 11.2015
Sales Assistant
Woohoo - Souvenir shop
08.2011 - 05.2014
HR and management -
St Thomas Institute
04.2001 - 2015.05
School leaving certificate -
Saint Monica School
O'Levels -
Saint Monica School
Diploma in Beauty Therapy -
MCAST
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