Elise Whittle
Helena
Summary
Experienced with guest relations, staff supervision, and service improvement. Utilizes effective communication and leadership to ensure seamless operations and guest satisfaction. Track record of implementing training programs and resolving conflicts efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Manager
Home2 Suites By Hilton
07.2022 - Current
- Assisted with revenue management tasks, contributing to the achievement of budgeted targets.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Hired and trained new employees, demonstrating best methods for serving guests.
Front Desk Supervisor
Home2 Suites By Hilton
11.2021 - 07.2022
Sales Manager
Hilton Garden Inn
07.2020 - 10.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Coordinator
Hilton Garden Inn
05.2019 - 07.2020
Education
GED -
Clark College
Vancouver, WASkills
- PEP
- OnQ
- OnQ R&I
- Delphi
- Taleo
- Staff training and development
- MS office
- Unifocus
- Operations management
- Brand standards adherence
- Strong leadership
- Front desk operations
- Property maintenance
Accomplishments
- Task force at Hilton San Diego, Hilton Hawaiian Village, Conrad Los Angeles and Hampton Inn and Suites Federal Way.
Affiliations
- Tourism Business Improvement District Board Member
Certification
- Leadership Helena - 2023-2024
Timeline
Guest Service Manager
Home2 Suites By Hilton
07.2022 - Current
Front Desk Supervisor
Home2 Suites By Hilton
11.2021 - 07.2022
Sales Manager
Hilton Garden Inn
07.2020 - 10.2021
Sales Coordinator
Hilton Garden Inn
05.2019 - 07.2020
GED -
Clark College
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