Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic
Elise Whittle

Elise Whittle

Helena

Summary

Experienced with guest relations, staff supervision, and service improvement. Utilizes effective communication and leadership to ensure seamless operations and guest satisfaction. Track record of implementing training programs and resolving conflicts efficiently.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Manager

Home2 Suites By Hilton
07.2022 - Current
  • Assisted with revenue management tasks, contributing to the achievement of budgeted targets.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
  • Hired and trained new employees, demonstrating best methods for serving guests.

Front Desk Supervisor

Home2 Suites By Hilton
11.2021 - 07.2022

Sales Manager

Hilton Garden Inn
07.2020 - 10.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Sales Coordinator

Hilton Garden Inn
05.2019 - 07.2020

Education

GED -

Clark College
Vancouver, WA

Skills

  • PEP
  • OnQ
  • OnQ R&I
  • Delphi
  • Taleo
  • Staff training and development
  • MS office
  • Unifocus
  • Operations management
  • Brand standards adherence
  • Strong leadership
  • Front desk operations
  • Property maintenance

Accomplishments

  • Task force at Hilton San Diego, Hilton Hawaiian Village, Conrad Los Angeles and Hampton Inn and Suites Federal Way.

Affiliations

  • Tourism Business Improvement District Board Member

Certification

  • Leadership Helena - 2023-2024


Timeline

Guest Service Manager

Home2 Suites By Hilton
07.2022 - Current

Front Desk Supervisor

Home2 Suites By Hilton
11.2021 - 07.2022

Sales Manager

Hilton Garden Inn
07.2020 - 10.2021

Sales Coordinator

Hilton Garden Inn
05.2019 - 07.2020

GED -

Clark College
Elise Whittle