Elizabeth Bell
Missoula,MT
Summary
High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
6
6
years of professional experience
Work History
Military • Lieutenant
Army National Guard
01.2020 - Current
- Assisted in planning and execution of successful field training exercises for enhanced practical experience.
- Managed paperwork by tracking records to remain organized and maximize accuracy.
- Boosted morale within unit by recognizing and rewarding outstanding performance among my soldiers.
- Coordinated logistics support for 2 off-site training events, ensuring timely transportation and accommodations for all participants.
- Skilled at working independently and collaboratively in team environment.
- Developed training materials to enhance team efficiency and knowledge retention.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
Patient Care Coordinator
Stone Dental Lodge
06.2024 - 06.2025
- Coordinated patient care activities, ensuring seamless communication between the healthcare provider and patients.
- Managed appointment scheduling, optimizing clinic flow and reducing wait times for patients.
- Developed patient education materials, enhancing understanding of treatment plans and procedures.
- Trained 2 new staff members on patient coordination processes, fostering a collaborative and efficient team environment.
- Communicated with 15+ insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to build a high-performing team.
- Assumed full responsibility for insurance verification after third-party vendor failure, streamlined processes, and collaborated with insurance companies to resolve issues—resulting in a 60% increase in claim payments received within one month.
Shift Lead
Firehouse Subs
09.2023 - Current
- Developed and implemented new processes and procedures to streamline operations.
- Trained 5 new employees on company policies, procedures, and best practices for optimal performance.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within team structure.
- Provided exceptional customer service by addressing inquiries, resolving issues, providing prompt services and maintaining welcoming atmosphere.
Guest Services • Marketing
Bridger Bowl Ski Resort
10.2021 - 04.2023
- This was seasonal work spanning October through April of 2021-2022 and 2022-2023.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Assisted with development and distribution of marketing materials for facility.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
Team Lead
Panda Express
06.2022 - 08.2022
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Lead Housekeeper
Glacier Raft Company
05.2021 - 08.2021
- Maintained multiple spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Fostered positive workplace culture through open communication channels between team members.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained 4 new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
Clothing Sales Associate • Boot Specialist
Murdoch’s Ranch & Home Supply
08.2019 - 01.2021
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
- Used point-of-sale systems to process payments and check inventory levels and used in-store system to locate inventory and place special orders for customers.
- Handled multiple customer inquiries and concerns professionally, providing prompt resolutions to ensure continued patronage.
Education
Bachelor of Science - Management
Montana State University
Bozeman, MT05.2024
High School Diploma -
Helena High School
Helena, MT05.2020
Skills
- Strong verbal and written communication
- Policy and Procedure Enforcement
- Microsoft Excel, Word and Powerpoint
- POS System Operation
- Tableau
- Data Analysis
- Customer Service Management
- Logistics Coordination
Affiliations
- Army National Guard
- Army Reserve Officers' Training Corp (ROTC)
Leadership Experience
Platoon Leader | U.S. Army National Guard
Currently serve as a Second Lieutenant logistics officer, leading a platoon of 30 soldiers and overseeing training, readiness, and logistical operations.
Timeline
Patient Care Coordinator
Stone Dental Lodge
06.2024 - 06.2025
Shift Lead
Firehouse Subs
09.2023 - Current
Team Lead
Panda Express
06.2022 - 08.2022
Guest Services • Marketing
Bridger Bowl Ski Resort
10.2021 - 04.2023
Lead Housekeeper
Glacier Raft Company
05.2021 - 08.2021
Military • Lieutenant
Army National Guard
01.2020 - Current
Clothing Sales Associate • Boot Specialist
Murdoch’s Ranch & Home Supply
08.2019 - 01.2021
Bachelor of Science - Management
Montana State University
High School Diploma -
Helena High School
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