Elizabeth Côté

• Develop and maintain efficient and professional staff, including hiring & terminating employees under the direction of the Regional Manager. Orienting and training of employees. Performing written evaluations of employees, including any needed disciplinary actions. Making recommendations for salary increases and/or promotions and bonuses. Reviewing and maintaining accurate payroll records as required by the company. Maintaining employee morale, motivation, and teamwork. Effective and respectful communication with staff at all times.
• Ensure a professional appearance and manner for oneself and all personnel at all times.
• Meet income expectations by maintaining high occupancy levels. Ensuring full and on-time rental payments. Minimizing delinquencies and uncollectible accounts. Seeking auxiliary income opportunities. Keeping within established budgets. Eliminating unnecessary expenses.
• Manage the accounting of all income, including depositing monies received daily, posting transactions into Entrata, and maintaining accurate financial records.
• Review and approve all property invoices according to company procedure.
• Oversee all activities related to leasing involving advertising and promoting the community. Ensuring the practice of approved leasing techniques and sales methods. Overseeing applicant screening procedures. Reviewing and approving all leases and related forms before move-in. Ensuring the proper move-in/out procedures. Handling all details of move-ins and move-outs regarding Entrata. Ensuring apartment inspections at check-in and check-out.
• Design and implement a resident retention program, i.e., newsletters, resident referral programs, and/or social activities.
• Maintain a good rapport with the residents, including efficient and courteous responses to all resident requests and resolving conflicts properly.
• Inspect the property daily to ensure that the residents are provided with a clean, safe and well-maintained community.
• Develop and maintain a maintenance program focused on ensuring that maintenance requests are handled promptly and professionally. Turnovers are completed thoroughly and efficiently. General maintenance is occurring routinely. Preventive maintenance is scheduled and documented. Property improvements are communicated to upper management. All maintenance records are completed accurately.
• Inventory and maintain adequate supplies and equipment needed for the property according to company procedure.
• Ensure that all personnel are knowledgeable concerning and operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times, including reporting accidents and emergencies to the corporate office and preparing proper reports.
• Monitor the performance of vendors and contractors.
• Remain knowledgeable on market conditions, industry issues, technology, and skills.
• Work with upper management in completing any other reasonable task needed to accomplish the community and company objectives. This includes informing and enforcing new policies and procedures brought up during the monthly Manager's Meetings, Manager's Training, Yearly Budget Seminar, or any other corporate meeting.

Financial Responsibilities

• Prepare and submit all required monthly financial reports accurately and on time.
• Complete detailed variance notes for both Month-to-Date (PTD) and Year-to-Date (YTD) financial statements, providing clear explanations for deviations from budget.
• Analyze and interpret financial data to understand the property's performance, identify trends, and recommend actions to improve results.

• Ensuring the efficient operation of the property.
• Creating new and creative resident retention ideas and implementing them
• Marketing to current and future residents, and posting to all platforms of social media while creating a positive online presence.
• Assume responsibility for the property during the absence of the Property Manager. Prep weekly and monthly statistical reporting.
• Maintain current and past resident collections.

• Leasing apartments
• Processing applications
• Preparing move-in paperwork
• Assisting residents with the move-in process
• Maintaining positive relations with residents throughout their tenancy
• Creating new and creative resident retention ideas and implementing them
• Marketing to current and future residents
• Posting to all platforms of social media while creating a positive online presence.