Elizabeth Gibson
Black Eagle
Summary
Results-driven professional in referral management with a strong background in coordinating patient referrals and ensuring timely, accurate processing. Expertise in maintaining meticulous records and fostering effective communication among healthcare providers enhances operational efficiency and patient satisfaction. Committed to delivering high-quality support that streamlines referral processes and improves overall service delivery. A proactive approach to problem-solving and collaboration contributes to a seamless healthcare experience for patients and providers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Referral Management Clerk
PQC
Malmstrom Air Force Base, Great Falls, MT
08.2024 - Current
- Managed patient referrals, ensuring timely processing and accuracy of information.
- Coordinated communication between healthcare providers and patients to facilitate smooth referral transitions.
- Assisted in tracking referral status using electronic health record (EHR) systems effectively.
- Maintained organized records of referrals for compliance with healthcare regulations and policies.
- Coordinated between departments to streamline patient intake and follow-up procedures.
- Managed referral processes to ensure timely and accurate patient appointments.
Registered Medical Assistant
Benefis Healthcare System
Great Falls, MT
08.2022 - 08.2023
- Administered patient care by taking vital signs and recording medical histories.
- Assisted healthcare providers with examinations and procedures, ensuring patient comfort.
- Coordinated scheduling of appointments and managed patient flow within the clinic.
- Maintained accurate electronic health records using EHR systems to enhance data accessibility.
Registered Medical Assistant
Billings Clinic Hospital
Billings, MT
12.2021 - 06.2022
- Educated patients on treatment plans and medication instructions to promote adherence.
- Collaborated with interdisciplinary teams to streamline communication and improve care delivery.
- Implemented infection control protocols, contributing to a safe clinical environment.
- Trained new staff on office procedures and patient management systems, enhancing team efficiency.
Registered Medical Assistant
SCL Health System
Billings, MT
06.2021 - 09.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
Referral Management Clerk
Carey Clnic
Tulsa, OK
01.2020 - 05.2021
- Collaborated with clinical staff to address referral-related inquiries and resolve issues promptly.
- Updated referral databases regularly, ensuring data integrity and accessibility for stakeholders.
- Supported training of new clerks on referral management procedures and system navigation.
- Contributed to improving referral workflows, enhancing overall operational efficiency within the department.
- Scheduled appointments with specialists on behalf of clients.
- Verified insurance benefits and eligibility for procedures before referring clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Built professional relationships with service providers.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Obtained prior authorization for procedures.
- Assisted healthcare providers in navigating complex insurance requirements related to specialty care services.
- Collected and verified completeness of intake and enrollment screening packets for facility.
Registered Medical Assistant
Tulsa Women's Clinic
Tulsa, OK
03.2019 - 01.2020
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
Education
Associate of Science - Health Information Technology
Great Falls College
Great Falls, MT05-2026
Certificate - Medical Assitant
Community Care College 2006 To 2007
Tulsa, OK05-2007
High School Diploma -
Liberty Public Schools
Tulsa, OK05-1999
Skills
- Pre-authorizations
- Physician authorizations
- Insurance verification
- Confidentiality adherence
- Medical terminology
- Appointment scheduling
- Strong organization
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Confidentiality
- Excellent communication
- Reliability
- Adaptable and flexible
- Documentation and recordkeeping
Certification
Registered Medical Assistant
BLS certified
Associates in Applied Science in May 2026
RHIT
CCS- scheduled to take
Timeline
Referral Management Clerk
PQC
08.2024 - Current
Registered Medical Assistant
Benefis Healthcare System
08.2022 - 08.2023
Registered Medical Assistant
Billings Clinic Hospital
12.2021 - 06.2022
Registered Medical Assistant
SCL Health System
06.2021 - 09.2021
Referral Management Clerk
Carey Clnic
01.2020 - 05.2021
Registered Medical Assistant
Tulsa Women's Clinic
03.2019 - 01.2020
Associate of Science - Health Information Technology
Great Falls College
Certificate - Medical Assitant
Community Care College 2006 To 2007
High School Diploma -
Liberty Public Schools