Elizabeth Loraas
Kalispell
Summary
Seeking a long term partnership with a company that values customer service and employees alike. I have excellent interpersonal, communication, computer and operating systems skills.
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Flood Claims Customer Service Agent
Torrent Technologies
- Current
- Providing policy holders, agents and adjusters with flood claim stays and updates
- Assistance with all trained upon aspects of the flood claim process to ensure the insured is taken care of during the process after incurring a flood loss
OEM parts associate
Camping World RV
08.2023 - 01.2024
- OEM parts quoting, ordering and receiving
- Cycle counts regularly and full physical inventory
- Delivered warranty, extended warranty and insurance job estimates and orders in a timely and accurate manner in order to support my coworkers and thereby our customers
- Ensured accurate information regarding inventory, including researching and correcting any discrepancies
- Worked closely with my manager to organize and streamline department functions, part storage, policies and procedures
- Full physical inventory for 2023 showed no negative variance
Operations Manager
Camping World
05.2023 - 08.2023
- Responsibilities included working with service advisors, technicians as well as parts and service management
- Dispatching daily and weekly work to twelve technicians and quality control of completed jobs
- Assisted in estimates, shop safety and function
- Customer satisfaction as well as streamlining operations being my main priority and success
Parts Manager
Clickit RV
09.2022 - 05.2023
- Recruited to this position to overhaul a total store inventory, showroom and back parts department
- Trained employees on parts ordering, systems and procedures
- Managed daily till and verified the accuracy of that as well as all parts related invoices
- Direct customer service on a daily basis
- I became tasked with performing the duties of the service manager on an interim basis
- That position included my running the shop, service advisor and shop service vendors
- Customer experience, satisfaction and overall performance was my goal and greatly increased
Parts Manager
Blue Compass RV
05.2021 - 08.2022
- Recruited to this position to overhaul and manage a full OEM and retail parts inventory
- Supported, trained and managed up to 6 employees
- Maintained daily tills and deposits
- Trained employees on cycle counts and full physical inventories
- Merchandised the retail store to company specifications
- Supported the service department on a daily basis and helped transition the store when RVR assumed ownership of the dealership
Education
High school diploma -
F. Cox
Virginia Beach, VASkills
- Restaurant experience
- OEM
- Databases
- Cash handling
- Supply Chain
- Retail Management
- Pricing
- Clerical experience
- Organizational skills
- Office management
- Customer service
- Microsoft Office
- Management
- Communication skills
- Microsoft Word
- Operating Systems
- Computer skills
- Hospitality
- Phone etiquette
- Complaint handling
- Customer relationship management (CRM)
- Call center experience
- Active listening
- Problem-solving
Certification
Driver's License
Professional References
- Brian Leak, Fmr. Manager, 509-990-0661
- Alese Burris, Fmr. Co-worker, 509-948-4124
- Joe Harrison, Fmr. Manager, 503-875-4766
Timeline
OEM parts associate
Camping World RV
08.2023 - 01.2024
Operations Manager
Camping World
05.2023 - 08.2023
Parts Manager
Clickit RV
09.2022 - 05.2023
Parts Manager
Blue Compass RV
05.2021 - 08.2022
High school diploma -
F. Cox
Flood Claims Customer Service Agent
Torrent Technologies
- Current
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