Elizabeth A Gordon
Billings
Summary
Dynamic and detail-oriented professional with a proven track record in healthcare and facility maintenance. Excelled at both St. John's Lutheran Ministries and Riverstone Health by enhancing patient satisfaction through empathetic communication and meticulous attention to safety standards. Skilled in chemical handling and fostering team collaboration, I consistently prioritize that the client is treated with dignity, reminded gently of boundaries, and encouraged to ask questions. I have an innate and learned skill for interpreting body language and other non-verbal communication to understand and anticipate the needs of those who are unable to speak due to substance, stroke, emotions, congenital conditions, or other factors. I was awarded the Hands and Hearts of Jesus Award at St John's and calmly directed evacuation of Rimview Square at St John's due to an electrical fire within the walls of the the kitchen and then utilized appropriate fire extinguisher to put out the fire before the fire dept arrived and stated "You are the one who extinguished the fire?! Nice Job!!"
Overview
20
20
years of professional experience
Work History
Janitor
Executive Cleaning Svcs
06.2024 - 07.2024
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Sandwich Artist
SUBWAY®Restaurants @ Shiloh Crossing
04.2024 - 04.2024
- Prepared and served hot and cold sandwiches based on customer preferences.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
LPN
Parkview Nursing Home
05.2022 - 11.2022
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Responded to patient requests with appropriate clinical and personal assistance.
- Monitored patient health conditions to report changes to assigned physician.
- Administered medications and injections to patients.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Cared for wounds, provided treatments, and assisted with procedures.
LPN
Riverstone Health
06.2019 - 04.2022
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Cared for wounds, provided treatments, and assisted with procedures.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns throughout the COVID epidemic.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Provided patient education on health care issues and prescribed medications.
- Evaluated patient histories, complaints, and current symptoms.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Supported the delivery of evidence-based interventions by staying current on best practices in the field of nursing.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
CNA / Staff LPN
St John's Lutheran Ministries
05.2004 - 05.2019
- Assisted patients with activities of daily living - bathing, eating, toileting, dressing, mobility, etc - promoting quality of life through hope, independence, dignity, and love
- Gathered and assessed patient vital signs, intake and output, glucose, hemoglobin, STD results, coumadin levels, and other point of care evaluations and reported promptly to each patients' provider for further instructions and modification of care plan or orders
- Coordinated patient transfers to and from other facilities as well as discharge and admissions to St John's
- Delivered emotional support to patients and families during end of life care, dementia care, and other challenging circumstances
- Promptly, accurately, and objectively documented patient care, interactions and conditions by exception while observing the rules of HIPPA
- Administered medications, vaccines, and injections to patients according to provider orders.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Used aseptic techniques to provide sterilized wound care and dressing applications as well as during performance of blood draws, catheterizations, and IV insertion and maintenance.
- Administered controlled narcotics, and other medications, documenting both need and response.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed accurate assessments of post-operative patients by evaluating vital signs, pain levels, surgical site conditions, and other relevant factors.
- Implemented infection control measures to maintain a safe environment for patients, staff, and visitors.
- Served as a mentor for new nursing staff, providing guidance in clinical skills and best practices.
- Served as a patient advocate, ensuring that individual rights were respected and their voices heard in the decision-making process.
- Administered vaccinations to protect patients from infectious diseases.
- Supported needs 100+ residents under long-term care and assisted living units called Unity Place and Chapel Court
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Education
Associate of Applied Science - Nursing
Montana State University - Billings
Billings, MT05.2008
Skills
- Chemical Handling
- Waste Disposal Management
- MSDS knowledge
- Cleaning and sanitizing
- Problem-Solving
- Attention to Detail
- Team Collaboration
- Hazardous Chemicals Handling
- Strong Work Ethic
- Sweeping and Mopping
- Restroom Servicing
- Safety Standards and Protocols
- Communication and Interpersonal Skills
- Conscientious and Detail-Oriented
- Laundry Management
- OSHA Compliance
- Stainless Steel Polishing
mountain biking, gardening
These are my freedom and peace of mind activities that help wash away stress and prepare me for a calm workday.
Additional Information
I have loved my career in nursing and healthcare, enjoyed my earlier experience in bartending, and learned so much from my employers, elders, clients, and families. I have grown and laughed and enjoyed almost all of my jobs - brief or lasting - but have elected to retire my nursing career following the COVID pandemic and anticipating the challenges of health and age. I am now looking forward to jobs that can be rewarding but less a burden of responsibility. I can be counted on to always do my best, try to improve and learn daily, and recognize my own limitations, as well as ask for assistance or advice if I have questions.
Timeline
Janitor
Executive Cleaning Svcs
06.2024 - 07.2024
Sandwich Artist
SUBWAY®Restaurants @ Shiloh Crossing
04.2024 - 04.2024
LPN
Parkview Nursing Home
05.2022 - 11.2022
LPN
Riverstone Health
06.2019 - 04.2022
CNA / Staff LPN
St John's Lutheran Ministries
05.2004 - 05.2019
Associate of Applied Science - Nursing
Montana State University - Billings
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