Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellie Dupuis

Polson

Summary

Leader with proven expertise in team motivation and decision-making. I excelled in handling customer complaints and achieving high satisfaction levels. Demonstrated to my team exceptional customer service and conflict resolution skills, significantly enhancing team performance and operational efficiency. Knowledgeable in medical terminology and HIPAA from my time in HOSA and phlebotomy course work.

Overview

4
4
years of professional experience

Work History

Shift Lead Manager

Pizza Hut
11.2023 - 01.2025
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.

Live-Out Nanny

Private Residence
06.2022 - 08.2023
  • Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
  • Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
  • Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
  • Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
  • Cultivated strong relationships with parents, ensuring open communication regarding their childs progress and needs.

Restaurant Busser

Fiesta En Jalisco
06.2021 - 09.2021
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills.

Education

High School Diploma -

Polson High School
Polson, MT
06-2024

Skills

  • Team motivation
  • Handling customer complaints
  • Decision-making
  • Customer service
  • Conflict resolution
  • HIPAA compliance

Timeline

Shift Lead Manager

Pizza Hut
11.2023 - 01.2025

Live-Out Nanny

Private Residence
06.2022 - 08.2023

Restaurant Busser

Fiesta En Jalisco
06.2021 - 09.2021

High School Diploma -

Polson High School

Similar Profiles

CREATE PROFILE
Ellie Dupuis