Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elvin Bugeja

Summary

I consider myself to be a hard worker as well as a loyal, friendly and outgoing person. I am able to work within a team, I'm self-disciplined, dedicated and always keen to learn more. Challenges motivate me and I adapt very easily to different tasks and situations.

Overview

8
8
years of professional experience

Work History

Banking Officer

IIG Bank Ltd.
04.2024 - Current
  • Preparing all documentation and forms for the opening of bank accounts;
  • Processing of Incoming and Outgoing Payments;
  • Handle the day-to-day requirements of the clientele;
  • Assist with the day-to-day execution of documents, general maintenance, and administration of our department;
  • Carry out other administrative tasks as may be required from time to time.

Office Clerk

Supreme Travel Ltd.
10.2019 - 04.2024
  • Responded to inquiries from callers seeking information.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Handling all enquiries through Reservations Department

Financial Advisor

HSBC UK
10.2018 - 10.2019
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Analyzed clients' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
  • Providing first line of assistance by phone and e-mail enquiries
  • Educated and assisted clients with Internet Banking

Customer Service Representative

Melita Ltd.
02.2018 - 09.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Machine Operator

Gutenberg Press (Apprenticeship)
01.2017 - 07.2017
  • Operated multiple machines simultaneously to meet production requirements.
  • Replenished materials and supplies as needed to maintain production.
  • Maintained equipment performance by lubricating and cleaning components.

Food Server

Mr. Fitz Restaurant
05.2016 - 01.2017
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Diploma - Printing Press Operation

MCAST
Paola, Malta
2017

O' Levels - Education

St. Thomas More College Secondary School
Hamrun, Malta
2016

School Leaving Certificate (Level 3) - Education, Malta

St.Thomas More College Secondary School
Hamrun, Malta
2016

ECDL Profile Certificate (Level 3) - Information Technology, Malta

TCTC Malta
Paola, Malta
2015

Skills

  • Taxi Driver License
  • Private Security Agent (Security Guard)

Languages

Maltese
Native language
English
Proficient
C2

Timeline

Banking Officer

IIG Bank Ltd.
04.2024 - Current

Office Clerk

Supreme Travel Ltd.
10.2019 - 04.2024

Financial Advisor

HSBC UK
10.2018 - 10.2019

Customer Service Representative

Melita Ltd.
02.2018 - 09.2018

Machine Operator

Gutenberg Press (Apprenticeship)
01.2017 - 07.2017

Food Server

Mr. Fitz Restaurant
05.2016 - 01.2017

Diploma - Printing Press Operation

MCAST

O' Levels - Education

St. Thomas More College Secondary School

School Leaving Certificate (Level 3) - Education, Malta

St.Thomas More College Secondary School

ECDL Profile Certificate (Level 3) - Information Technology, Malta

TCTC Malta

Similar Profiles

CREATE PROFILE
Elvin Bugeja