Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Lutgen

Kalispell

Summary

Detail-oriented professional committed to delivering exceptional customer service and promoting a high brand standard. Dedicated to improving customer satisfaction by combining strong communication and problem-solving skills with a calm, professional presence in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
06.2025 - Current


  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Bank Teller

First Interstate Bank
11.2024 - 06.2025
  • Managed high-volume transactions during peak hours while maintaining attention to detail.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

CNA

Immanuel Lutheran Communities
05.2024 - 11.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Shift Leader

Papa Murphy's
08.2021 - 05.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

No Degree - Education

Flathead Valley Community College
Kalispell, MT

Flathead Highschool
Kalispell, MT
06-2023

Skills

  • Clear and professional communication
  • Team collaboration
  • Time management
  • Calm under pressure
  • Friendly and welcoming demeanor
  • Basic medical assistance
  • Adaptability in fast changing environments

Timeline

Barista

Starbucks
06.2025 - Current

Bank Teller

First Interstate Bank
11.2024 - 06.2025

CNA

Immanuel Lutheran Communities
05.2024 - 11.2024

Shift Leader

Papa Murphy's
08.2021 - 05.2024

No Degree - Education

Flathead Valley Community College

Flathead Highschool

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Emily Lutgen