Emily Willig
Missoula
Summary
Professional evaluator with strong analytical skills and deep understanding of search engine algorithms and web content evaluation. Adept at collaborating with teams to enhance search result relevance and user satisfaction. Known for adaptability, reliability, and keen eye for detail, ensuring high-quality results in dynamic environments. Skilled in data analysis, problem-solving, and maintaining up-to-date knowledge of digital trends and search engine technologies.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Carl's Auto
05.2018 - Current
- Achieved15% annual increase in sales for three consecutive years
- Managed complex customer issues effectively, navigating multiple internal resources to implement effective solutions
- Strong written and verbal communication skills
- Developed and maintained strong relationships with clients, ensuring their needs were met consistently and promptly
- Kept accurate records to document customer service actions and discussions
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided
- Created and reviewed invoices to confirm accuracy
- Optimized workflow processes to maximize efficiency while maintaining unwavering commitment to client satisfaction
Education
Associate of Science - Business/Marketing
The University of Montana
Missoula, MT02.2025
Skills
- Customer Service
- Workflow Management
- Technical solution development
- Problem-solving
- Time Management
- Microsoft outlook, word, and Excel
- Quality assurance
- Keyword research
- User experience
- Online tools
Timeline
Customer Service Manager
Carl's Auto
05.2018 - Current
Associate of Science - Business/Marketing
The University of Montana
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