Emma Fisher
Missoula
Summary
Natural leadership skills and a heart for employee development and customer relations. Highly motivated and adept at working in fast-paced, high pressure environments. A desire to constantly be busy, with the ability to multi-task and punctually meet deadlines. Passion for creative problem solving and operational excellence.
Overview
5
5
years of professional experience
Work History
Director of Operations
Chick-fil-A
Missoula
11.2022 - Current
- Oversaw PM Operations in both Front of House and Back of House. Ensured food quality, order speed, and guest experience.
- Managed new-hire training, discipline systems, and mentoring team members. Built systems and processes to enhance employee productivity and manage work-flow.
- Worked closely with Owner Operator to execute quarterly goals, attending weekly, monthly, and yearly meetings and trainings.
Office Assistant
All-Tech Electric
Wheat Ridge
05.2022 - 08.2022
- Handled customer service, job setup, answering phones, organizing office functionality, and billing, invoice and payroll information.
- Learned the basics of Intuit Quick Books.
- Required flexibility, organizational skills, quick thinking, and patience.
Certified Trainer
Raising Cane's Restaurants
Highlands Ranch
05.2020 - 08.2021
- High pressure fast food environment, tasked with ensuring quality and order speed, kitchen cleanliness, guest interaction, and drive-thru efficiency.
- Crew Member of the Quarter Q4 of 2020
- Certified Trainer and Bird Specialist by January of 2021
Education
Bachelor of Arts - History
The University of Montana
Missoula, MT05-2024
Skills
- Writing and public speaking
- Leadership and management
- Creative problem solving
- Customer service
- Employee training
- Money, counting and finance
- Job setup and formatting
- Operational efficiency
- Assignment delegation
- Multitasking
- Time management
- Conflict resolution
- Beginner/Intermediate Spanish
- Beginner/Intermediate Latin
Volunteer Experience
- Films Farm School; Muang Lamphun Thailand. May - July 2024
- World Packers solo-travel volunteer experience building an alternative school in a jungle village in Northern Thailand.
- Included physical building and labor, teaching english, childcare, writing curriculums, managing social media, editing promotional videos, mixing songs, and running errands.
- Learn more about me! https://youtu.be/Dos6tQyzMFw?si=fPvMQxYc0bkzto1E (Travelling in Thailand as a Volunteer | Binsi House Podcast Ep. 8)
Other Professional Experience
- Bob Wards Sports and Outdoors; Missoula, MT. August 2022-November 2022
- ASUM Childcare; Missoula, MT. September 2021-January 2022
- Holy Cross Early Learning Center; Littleton, CO. September 2019-May 2020
- Camp IdRaHaJe; Bailey, CO. May 2018-July 2019
References
References available upon request.
Timeline
Director of Operations
Chick-fil-A
11.2022 - Current
Office Assistant
All-Tech Electric
05.2022 - 08.2022
Certified Trainer
Raising Cane's Restaurants
05.2020 - 08.2021
Bachelor of Arts - History
The University of Montana
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