Emma Scholl
Helena
Summary
Professional with experience in emergency communication and public safety. Prepared to manage high-stress situations with strong skills in multitasking, quick decision-making, and effective communication. Focused on team collaboration and adaptable to changing needs, ensuring reliable and results-driven performance. Known for maintaining calm under pressure and excelling in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
City Of Helena
Helena, MT
04.2022 - Current
- Coordinated with law enforcement, fire services, and medical teams to facilitate efficient emergency responses.
- Assisted in training new dispatchers on protocols, procedures, and use of communication equipment.
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
- Coordinated multi-agency responses to large-scale emergencies, ensuring seamless collaboration between agencies for optimal outcomes.
- Fostered a culture of continuous improvement within the dispatch center by sharing insights and suggesting improvements.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
Teacher Aide
YWCA Spokane
Spokane, WA
11.2020 - 03.2022
- Assisted lead teachers in classroom management and instructional support.
- Collaborated with educators to create engaging lesson materials and activities.
- Trained and mentored new aides in classroom procedures and best practices.
- Led small group sessions to reinforce concepts and improve student comprehension.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Assisted in the development of engaging lesson plans, resulting in improved student understanding and retention.
- Contributed to a positive school culture by actively engaging in staff meetings, providing constructive feedback, and collaborating on school improvement initiatives.
Education
Associate of Arts -
Clark College
Vancouver, Washington, WA06-2020
Skills
- Highly effective communication
- Incident documentation and records management
- Multitasking in complex situations
- Critical thinking
- Confident decision making
- Collaborative team member
- Proficient in Microsoft programs
- Proactive leadership skills
Certification
- EMD - Emergency Medical Dispatch Certified
- CTO - Communications Training Officer
- CJIN Inquiry and Entry Courses
- Advanced Fire and Medical Dispatching
- CPR/AED Certification
- Public Safety Communicators Basic Certificate from POST
- Advanced Law Enforcement Training
Timeline
Public Safety Dispatcher
City Of Helena
04.2022 - Current
Teacher Aide
YWCA Spokane
11.2020 - 03.2022
Associate of Arts -
Clark College