Enya Putignano

• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.

• Explored and implemented innovative use of technology in language education.
• Conducted foreign language exams to determine fluency and comprehension.
• Developed curricula in Spanish, often sharing curriculum with other teachers.
• Completed performance reviews and remained up-to-date on required certifications and continuing education credits.
• Helped students develop important learning skills and good study habits useful in trade school or college education.

• Used Microsoft Word and other software tools to create documents and other communications.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed team communications and information for meetings.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Exceeded goals through effective task prioritization and great work ethic.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Assisted and helped students with dyslexia in their daily activities.

Supported and reported development in reading and classroom activities of students with dyslexia.

Planned lessons and planned revision and other resources to aid students with dyslexia.

Supported all students in the classroom according to their needs.

• Explored and implemented innovative use of technology in language education.
• Conducted foreign language exams to determine fluency and comprehension.
• Developed the Spanish curriculum, often sharing curriculum with other teachers.
• Completed performance reviews and remained up-to-date on required certifications and continuing education credits.

• Produced high-quality communications for internal and external use.
• Provided clerical support, addressing routine and special requirements.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Assisted team members with administrative requirements by expertly using diverse office software.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Kept reception area clean and neat to give visitors positive first impression.
• Carried out administrative tasks by communicating with colleagues and the Head of Department, distributing mail and scanning documents.
• Responded to inquiries from callers seeking information.

• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Provided our students with assistance with transportation to their residences and other issues that cropped up.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

• Maintained master calendar of events and organized volunteers.
• Collaborated with administration to assess needs and develop ideas.
• Took care of the wellbeing and safety of the students during their stay in Malta.
• Showed availability and flexibility in different situations.

• Gathered, arranged and corrected research data from catalogues
• Recorded data on Microsoft Excel sheets.

• Took orders, prepared meals and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Assisted other team members to achieve goals.
• Supported great dining and meal experiences for guests.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Operated cash register to ring up final bill and process various forms of payment.
• Prepared products following restaurant, health and safety standards and procedures.
• Worked well with teammates and accepted coaching from management team.