ERIC NELSON
Wolf Point
Summary
With a proven track record at Albertsons, I excel in customer service management and inventory coordination, enhancing store operations and customer satisfaction. Leveraging strong communication skills and a knack for efficient problem-solving, I've significantly improved team performance and operational efficiency, showcasing a blend of hard and soft skills vital for dynamic work environments.
Overview
32
32
years of professional experience
Work History
Grocery Manager
Albertsons
05.2023 - Current
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
Clerk
United Parcel Service, UPS
08.2022 - 04.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Delivery Driver
FedEx:Ground
03.2021 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Seasonal Worker
United Parcel Service, UPS
12.2020 - 01.2021
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Department Manager
Gysler Hardware
06.2018 - 04.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Receiving Associate
Shopko
11.2016 - 06.2018
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
Deputy Sheriff
Roosevelt County
08.2014 - 12.2014
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
Emergency Medical Technician
Northeast Montana Health Services
06.1998 - 07.2014
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Spray Plane Loader
Nemont Weedbusters
06.2013 - 07.2013
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
- Followed all safety and security protocols to minimize risk of injury.
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
Police Officer
Wolf Point Police Deptartment
05.2012 - 05.2013
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Military Police Soldier
Montana Army National Guard
12.1992 - 12.2012
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Mitigated potential threats by monitoring surveillance systems and reporting any unusual activities or discrepancies immediately upon detection.
- Safeguarded classified materials through adherence to strict security protocols during transportation and storage processes.
Highway Safety Officer
Fort Peck Tribes
01.2011 - 11.2011
- Responded to any emergencies as instructed and with utmost efficiency.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Police Officer
Wolf Point Police Department
05.2006 - 01.2011
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
Education
No Degree - Drug Recognition For Law Enforcement
Central Texas College
Killeen, TX01-2011
Graduate Certificate - Law Enforcement
Montana Law Enforcement Academy
Helena, MT06-2007
Certificate - Microcomputer Specialist Tech
Dawson Community College
Glendive, MT05-1995
High School Diploma -
Savage High School
Savage, MT05-1992
Skills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
Timeline
Grocery Manager
Albertsons
05.2023 - Current
Clerk
United Parcel Service, UPS
08.2022 - 04.2023
Delivery Driver
FedEx:Ground
03.2021 - 08.2022
Seasonal Worker
United Parcel Service, UPS
12.2020 - 01.2021
Department Manager
Gysler Hardware
06.2018 - 04.2020
Receiving Associate
Shopko
11.2016 - 06.2018
Deputy Sheriff
Roosevelt County
08.2014 - 12.2014
Spray Plane Loader
Nemont Weedbusters
06.2013 - 07.2013
Police Officer
Wolf Point Police Deptartment
05.2012 - 05.2013
Highway Safety Officer
Fort Peck Tribes
01.2011 - 11.2011
Police Officer
Wolf Point Police Department
05.2006 - 01.2011
Emergency Medical Technician
Northeast Montana Health Services
06.1998 - 07.2014
Military Police Soldier
Montana Army National Guard
12.1992 - 12.2012
No Degree - Drug Recognition For Law Enforcement
Central Texas College
Graduate Certificate - Law Enforcement
Montana Law Enforcement Academy
Certificate - Microcomputer Specialist Tech
Dawson Community College
High School Diploma -
Savage High School
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