Erica Kelman
Helena
Summary
Dynamic merchandiser with over 7 years of experience in retail environments. Expertise in creating compelling visual displays, managing inventory, and fostering strong relationships with retailers. Committed to improving customer satisfaction through meticulous attention to detail and effective problem-solving.
Overview
23
23
years of professional experience
Work History
Merchandiser
Premium Retail Services Inc
Helena, MT
07.2018 - Current
- Fostered relationships with retailers to ensure alignment on merchandising objectives and goals.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Improved product visibility by strategically organizing merchandise on showroom floors.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks at 3 locations by following established planograms.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Cosmetologist
Madison Avenue Salon & Day Spa
Chandler, AZ
01.2008 - 08.2012
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Performed a variety of hair services including cutting, coloring, and styling to meet diverse client needs.
- Maintained cleanliness and organization of workstations to ensure a safe and inviting salon environment.
- Provided expert advice on hair care products and treatments tailored to individual client requirements.
- Trained junior staff in advanced cosmetology techniques and best practices for customer engagement.
- Developed personalized treatment plans for clients based on thorough consultations and assessments.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Cosmetologist
Rizzieri Salons And Spa
Washington Township, NJ
03.2003 - 05.2007
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
Education
No Degree - Photography
Montana State University
Bozeman, MTCosmetology License - Cosmetology
Rizzieri Cosmetology School
Marlton, NJ03.2003
Skills
- Reliable and punctual
- Friendly and outgoing
- Visual display installations
- Visual displays
- Customer service
- Adaptability and flexibility
- Organizational skills
- Problem-solving
- Clear communication
- Attention to detail
- Multitasking Abilities
- New display creation
Timeline
Merchandiser
Premium Retail Services Inc
07.2018 - Current
Cosmetologist
Madison Avenue Salon & Day Spa
01.2008 - 08.2012
Cosmetologist
Rizzieri Salons And Spa
03.2003 - 05.2007
No Degree - Photography
Montana State University
Cosmetology License - Cosmetology
Rizzieri Cosmetology School