Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erik Burkett

Billings

Summary

Sales professional prepared for this role with deep expertise in customer engagement and sales strategies. Known for fostering strong relationships and consistently achieving sales targets. Reliable team collaborator, adaptable to changing demands, with focus on delivering exceptional customer experiences.

Overview

24
24
years of professional experience

Work History

RV Sales Associate

Bish's RV
06.2024 - Current
  • Cultivated strong customer relationships to enhance sales and ensure satisfaction.
  • Guided customers through product selection, highlighting features and benefits of RVs.
  • Demonstrated RV operation and maintenance techniques to educate potential buyers.
  • Collaborated with team members to develop effective sales strategies and promotions.
  • Negotiated favorable terms for both customers and dealership during price discussions, achieving mutually beneficial outcomes in most cases.
  • Strengthened brand presence within the regional RV market through networking at trade shows and industry events.
  • Enhanced dealership reputation by consistently delivering exceptional customer experiences.
  • Expedited deal closings by coordinating closely with finance and service departments, ensuring a seamless transaction process for customers.

Senior Sales Associate

Pierce RV Center Of Billings
04.2016 - 06.2024
  • Developed strong customer relationships through effective communication and personalized service.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Trained new sales associates on product knowledge and customer engagement strategies.
  • Implemented visual merchandising techniques to enhance store presentation and attract customers.
  • Resolved customer inquiries and complaints efficiently, fostering a positive shopping experience.
  • Analyzed sales trends to identify opportunities for upselling and cross-selling products.
  • Collaborated with team members to achieve sales targets, enhancing overall store performance.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of product offerings and promotions to inform customers effectively.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Worked flexible hours across night, weekend, and holiday shifts.

Residential Direct Sales Representative

Cablevision/Charter Communications
03.2013 - 05.2016
  • Gain residential customers through door to door contact.
  • Explain products and services available to potential customers, emphasizing value based on customer needs.
  • Respond to customer problems and complaints using company guidelines, follow through to ensure customers are satisfied with result.
  • Maintain a well-informed knowledge of competitors’ pricing offers and marketing directions.
  • Accurately complete all necessary paperwork to support sales activities.
  • Developed strong customer relationships to enhance satisfaction and drive sales growth
  • Developed strong customer relationships through effective communication and personalized service.

Senior Store Manager

Radio Shack Corporation/Target Mobile
09.2005 - 03.2013
  • Managed staff of twelve sales associates and two assistant managers.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led weekly store meetings for all employees.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on point of sale system and key sales tactics
  • Generated repeat business through exceptional customer service
  • Conducted store inventories once per quarter
  • Developed and implemented strategic sales initiatives to enhance product visibility and drive revenue.
  • Led daily operations, ensuring optimal customer service and efficient store management.
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
  • Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
  • Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
  • Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
  • Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.

Sales Associate/Assistant Manager

Radio Shack Corporation
10.2001 - 08.2005
  • Promoted from Team Leader to Assistant Manager within ten months
  • Counted cash drawers and made bank deposits
  • Assigned employees to specific duties to best meet the needs of the store
  • Instructed staff on appropriately handling difficult and complicated sales
  • Examined merchandise to verify that it was correctly priced and displayed
  • Planned budgets and authorized payments and merchandise returns
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Reported to the district manager regarding all store and staff issues

Education

High School Diploma -

Washington High School
01.2001

Skills

  • Effective client relations skills
  • Client-focused
  • Results-driven
  • Thoroughness in task execution
  • Ability to prioritize tasks and manage organization
  • Consistent self-driven performance
  • Point of sale systems
  • Employee training
  • Staff development
  • Retail merchandising
  • Strong negotiation skills
  • Goal-oriented mindset

Accomplishments

  • Recruited three successful new managers within one year
  • Increased sales by 30% by coaching department managers on new merchandising standards
  • Achieved the top 20% highest ranking profit and sales store within a four year span

Timeline

RV Sales Associate

Bish's RV
06.2024 - Current

Senior Sales Associate

Pierce RV Center Of Billings
04.2016 - 06.2024

Residential Direct Sales Representative

Cablevision/Charter Communications
03.2013 - 05.2016

Senior Store Manager

Radio Shack Corporation/Target Mobile
09.2005 - 03.2013

Sales Associate/Assistant Manager

Radio Shack Corporation
10.2001 - 08.2005

High School Diploma -

Washington High School

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Erik Burkett