Erika Martin
Billings
Summary
Skilled in customer service, problem solving, and communication to effectively manage client relationships. Proven track record of improving efficiency and accuracy in administration tasks. Demonstrated ability to ensure customer satisfaction while adhering to company policies and procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loan Service Representative
Wells Fargo
Billings
10.2019 - 10.2025
- Resolved customer issues related to loans through effective problem-solving techniques.
- Collaborated with team members to streamline loan processing procedures.
- Ensured compliance with company policies and regulatory requirements in all transactions.
- Remittance and communications operations.
- Foreclosure payoffs and reinstatements.
- Manage home equity lines of credit.
- Maintaining multiple reports for efficiency.
- Ensured compliance with applicable federal, state and local laws related to lending activities.
- Generated reports on outstanding loans, delinquencies, defaults and other key metrics.
Administrative assistant
Fisher Industries
01.2017 - 01.2019
- Managed correspondence and communications for efficient office operations.
- Maintained organized filing systems for easy access to documents.
- Handled inventory management and ordering of office supplies.
- Facilitated communication between departments to enhance collaboration.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Preschool teacher
Cradles to Crayons
01.2016 - 01.2017
- Developed age-appropriate lesson plans promoting social and emotional growth.
- Collaborated with parents to support children's developmental milestones.
- Maintained a safe and organized classroom environment for all students.
- Implemented daily routines enhancing children's independence and confidence.
- Monitored and assessed children's progress through observations and documentation.
- Encouraged positive behavior and conflict resolution among preschoolers daily.
Nanny
Jennifer Suko Clark
01.2014 - 01.2015
- Prepared nutritious meals and snacks according to dietary guidelines.
- Developed engaging activities to stimulate children's learning and creativity.
- Maintained a safe and clean environment for children during daily routines.
- Assisted with homework and educational projects to support academic growth.
- Communicated regularly with parents about children's progress and behavior.
Preschool teacher
Pooh’s Too Daycare
01.2012 - 01.2014
- Developed age-appropriate lesson plans promoting social and emotional growth.
- Collaborated with parents to support children's developmental milestones.
- Maintained a safe and organized classroom environment for all students.
- Implemented daily routines enhancing children's independence and confidence.
- Utilized interactive play to teach essential skills and concepts effectively.
Room Service
Northern Hotel
01.2014
- Supervised and trained room service staff to ensure proper customer service.
- Assisted in setting up tables for room service deliveries according to hotel standards.
- Assisted with daily operations such as room service, laundry services, valet parking and concierge services.
- Regularly monitored inventory levels of items used in room service operations.
Education
West High -
West High
01.2012
Skills
- Loan processing
- Regulatory compliance
- Home equity management
- Data entry accuracy
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Lesson planning
- Organization skills
- Professionalism and integrity
- Empathy and patience
- Strong communication skills
- Reliability
Certification
- CPR/AED/First Aid, 11/09/2017, 11/09/2019
- SWPPP Administrator/Preparer, 10/31/2020
Volunteer Experience
- Dress a Child
- Adopt a Family
- Festival of Trees
- Alzheimer’s Walk
- Holiday Parade
- Special Olympics
Affiliations
- Dress a child
- Festival of trees
- Adopt a family
- Alzheimer's walk
- Special olympics
- Women's run
- Toys for Tots
- Relay for life
References
- Jennifer Suko (Fisher industries) (406)861-3636
- Carrie Roberts (Cradles to Crayons) (406)702-1193
- Cory Crable (Wells Fargo-Manager) (406) 655-6749
- Tara Hooper (Wells Fargo- Manager) (406) 697-3645
Timeline
Loan Service Representative
Wells Fargo
10.2019 - 10.2025
Administrative assistant
Fisher Industries
01.2017 - 01.2019
Preschool teacher
Cradles to Crayons
01.2016 - 01.2017
Nanny
Jennifer Suko Clark
01.2014 - 01.2015
Room Service
Northern Hotel
01.2014
Preschool teacher
Pooh’s Too Daycare
01.2012 - 01.2014
West High -
West High