Erika Mattaliano
Lewistown,MT
Summary
Proven track record at Fergus Electric Cooperative, Inc., enhancing billing accuracy and customer satisfaction. Excelled in data entry and customer service, significantly reducing discrepancies and resolving disputes efficiently. Achieved streamlined billing processes and effective account management through meticulous invoice processing and collections. Focused Billing Clerk with 22 years of experience. Skilled in managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.
Overview
22
22
years of professional experience
Work History
Senior Billing Clerk
Fergus Electric Cooperative, Inc
11.2022 - Current
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Generated daily, weekly and monthly reports for billing department.
- Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
- Maintained high levels of accuracy in data entry, minimizing discrepancies in billing and customer accounts.
- Generated monthly billing and posting reports for management review.
Billing Clerk/Collections/Capital Credits/Advertising
Fergus Electric Cooperative, Inc.
05.2002 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed content updates, ensuring accurate information and consistent branding across all pages.
- Analyzed website analytics to identify areas for improvement and implement data-driven changes.
- Enhanced website usability by implementing responsive design and user-friendly navigation.
- Kept abreast of industry trends and emerging technologies to ensure the website remained current and competitive.
Education
No Degree - Business Management
University of Phoenix
OnlineSkills
- Data entry proficiency
- Customer Service
- Spreadsheet Management
- Payment Transactions
- Account Management
- Collections duties
- Deadline-oriented
- Account Reconciliation
- Billing statement review
Timeline
Senior Billing Clerk
Fergus Electric Cooperative, Inc
11.2022 - Current
Billing Clerk/Collections/Capital Credits/Advertising
Fergus Electric Cooperative, Inc.
05.2002 - Current
No Degree - Business Management
University of Phoenix
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