Erika Sadler
Poplar
Summary
Dynamic and detail-oriented professional with extensive experience as a 911 Dispatcher at Roosevelt County Sheriffs Office. Proven expertise in crisis management and computer-aided dispatching, effectively prioritizing emergency responses. Recognized for exceptional teamwork and communication skills, ensuring timely assistance and support to first responders in high-pressure situations.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Roosevelt County Sheriffs Office
10.2021 - 02.2023
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Provided on-the-job training and coaching to develop new dispatchers.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and a fast-paced environment.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Assisted callers in emergency situations with appropriate information and support.
- Reduced risks and emergency response issues by observing public safety field units.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Bank Teller
Independence Bank
03.2020 - 12.2020
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided customer records, account statements and copies of checks.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Security Officer
Top Guard Security
02.2019 - 12.2019
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Safety Officer
Fed Ex Ground
01.2017 - 01.2019
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Education
GED -
Williston State College
Williston, NDSkills
- Computer-based dispatch systems
- Police department procedures
- Computer-aided dispatching
- Map reading skills
- Police and fire procedures
- Information intake
- Database queries
- Active listening
- Information documentation
- Information gathering and relay
- Data entry
- Emergency medical instruction
- System maintenance
- Teamwork and collaboration
- Verbal and written communication
- Crisis management
- Data entry proficiency
- Stress tolerance
- Decision-making
- Emergency assessment
- Multitasking and prioritization
- Basic life support
- Problem-solving
- Works Well Under Pressure
- Computer skills
- Critical thinking
Certification
- PST - Public Safety Telecommunicator
Montana Law Enforcement Academy
Graduated Montana Law Enforcement Academy Top of my class.
Timeline
911 Dispatcher
Roosevelt County Sheriffs Office
10.2021 - 02.2023
Bank Teller
Independence Bank
03.2020 - 12.2020
Security Officer
Top Guard Security
02.2019 - 12.2019
Safety Officer
Fed Ex Ground
01.2017 - 01.2019
GED -
Williston State College