Erika Spina

Team leadership, staff supervision

Staff scheduling shift Planning task allocation

SOP implementation e service standards compliance

Staff training, coaching, onboarding

Front of house operstions management

Service quality control, guests experience

Departimental coordination (floor, bar, kitchen )

Opening closing operstions

Guest relations and complaint Revolution

Workflow optimisation, problemi solving

Sales development, upselling strategies

Stock control, inventory management

Team performance monitoring

Health safety hygiene compliance

• Where I implemented structured procedures, rules and workflows, significantly improving operational efficiency and service quality.
• Supervised and led the team, providing hands-on training in service techniques, order preparation, sales approach, customer interaction and internal organisation.
• Analysed the operating environment and customer profiles, identifying key areas to strengthen and others to maintain as support functions.
• Coordinated the opening of a new outlet, organising shifts, workflows and a largely inexperienced team, guiding them through structured training and development.
• Actively worked on the floor as counter staff and waitress, ensuring service consistency, leading by example and maintaining direct contact with guests.
• Contributed to customer loyalty and satisfaction by delivering a consistent, high-quality service focused on product value and guest experience.

• Where I implemented structured procedures, rules and workflows, significantly improving operational efficiency and service quality.
• Supervised and led the team, providing hands-on training in service techniques, order preparation, sales approach, customer interaction and internal organisation.
• Analysed the operating environment and customer profiles, identifying key areas to strengthen and others to maintain as support functions.
• Coordinated the opening of a new outlet, organising shifts, workflows and a largely inexperienced team, guiding them through structured training and development.
• Actively worked on the floor as counter staff and waitress, ensuring service consistency, leading by example and maintaining direct contact with guests.
• Contributed to customer loyalty and satisfaction by delivering a consistent, high-quality service focused on product value and guest experience.

• Organize and manage the bar and manage the order.
• Preparation of coffee-based drinks
• Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
• Provided customers with product details such as coffee blends and preparation descriptions.
• Ordered, received and stocked supplies and retail products.
• Maintained calm demeanour during high-volume periods and special events.

• Organize and manage the bar and manage the order.
• Preparation of coffee-based drinks
• Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
• Provided customers with product details such as coffee blends and preparation descriptions.
• Ordered, received and stocked supplies and retail products.
• Maintained calm demeanour during high-volume periods and special events.

• Team Management
• Economic Management
• Supplier Relationship Management
• Research on quality/price , for products intended for sale.
• Menu creation, with the aim of increasing the average receipt, focusing on the uniqueness of the product to build customer loyalty.
• Food cost
• Staff Training

• Team Management
• Economic Management
• Supplier Relationship Management
• Research on quality/price , for products intended for sale.
• Menu creation, with the aim of increasing the average receipt, focusing on the uniqueness of the product to build customer loyalty.
• Food cost
• Staff Training

• Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
• Processed cash, credit card and voucher payments to fast track process.
• Monitored cafe for seating availability, safety and wellbeing of guests.
• Described menu items to customers and suggested products based on stated preferences.

• Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
• Processed cash, credit card and voucher payments to fast track process.
• Monitored cafe for seating availability, safety and wellbeing of guests.
• Described menu items to customers and suggested products based on stated preferences.