Ethel Galea
Senior Payments And Risk Professional
Qormi
Summary
Self-driven and independent Payments Agent with 12+ years in iGaming (MGA/UKGC/SGA/DGA/GGL), covering the whole spectrum including but not limited to payment processing, fraud detection, KYC and Verification of clients, Responsible gaming, AML monitoring, able to work in a team and on an independent task focused routine.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Senior Payments and Risk Agent
Rootz Ltd.
12.2021 - Current
- Spearheading team training initiatives, transferring essential skills to ne agents, to excel in their roles.
- Processing Withdrawals as per SOP
- Liaising with PSP escalations and general queries to resolve or clarify tasks
- Doing KYC/EDD checks and requests where applicable
- Assisting our VIP department in urgent queries to increase satisfaction for our most valuable clients.
- Assisting to resolve Chargebacks and Refund queries
Senior Payments and Risk Analyst
Casumo
11.2016 - 12.2021
- Reviewing AML related Oueries, transactions and respective follow-up documents to elevate where applicable
- Processing of KYC documents incl. SOW and processing/denying of high risk Payouts
- Gameplay checks and suspicious registrations to prevent fraud and LG related Oueries
- Assisting the team and team leader where necessary as my role as Senior Agent demands
- Shadowing, new hire training, POC duty, escalations, general advise
- Ensure balances are sufficient in the respective wallets to allow uninterrupted flow of payments for the customers
- Monitoring and processing of missing Deposits and Withdrawals.
Senior Payments and Risk Analyst
Mr. Green
12.2013 - 11.2016
- Assisting with AML related Oueries, transactions and respective follow-up documents to elevate where applicable
- Processing KYC documents and processing/denying of high risk Payouts
- Gameplay checks and suspicious registrations to prevent fraud and LG related Oueries
- Assisting the team and team leader where necessary as my role as Senior Agent demands
- Shadowing, new hire training, POC duty, escalations, general advise
- Analyze and process chargebacks, plus missing deposits or withdrawals.
Senior Payouts Processor
NeoGames
06.2010 - 12.2013
- As part of the Compliance department, my duties included the supervision of all cash-outs related issues and actions taken by the team
- Monitoring and assisting team in collection and recording of documentation in order to facilitate payouts, fraud prevention and compliant resolution
- Preparing submission rules of cash-outs eligible for issuing
- Handling missing payment Oueries, communicate with e0ternal agencies
- Responsible for maintaining a high standard of Knowledge of all protocols and updates, as well as suggesting further training for the team when need arises.
Education
ICA Specialist Certificate in Money Laundering - AML Risk in Betting And Gaming
International Compliance Association
Manchester 04.2001 -
Skills
Team Player
undefinedPersonal Information
- Date of Birth: 20/01/1986
- Nationality: Maltese
- Driving License: Category I
Timeline
Senior Payments and Risk Agent
Rootz Ltd.
12.2021 - Current
Senior Payments and Risk Analyst
Casumo
11.2016 - 12.2021
Senior Payments and Risk Analyst
Mr. Green
12.2013 - 11.2016
Senior Payouts Processor
NeoGames
06.2010 - 12.2013
ICA Specialist Certificate in Money Laundering - AML Risk in Betting And Gaming
International Compliance Association
04.2001 -
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