Şeyhmus Fidan
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about online casino practices and documentation requirements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Specialist
Cx Fort Ltd
07.2023 - Current
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Loyalty Agent
Cx Fort Ltd
01.2023 - 07.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Cx Fort Ltd
06.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to related departments.
- Answered constant flow of customer chats and mails with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Teleperformance
01.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Arts - English Language Teaching
Dicle University
Turkey/Diyarbakır01.2020
Skills
- Customer Relationship Development
- Advertising Strategies
- Customer Engagement
- Account Administration
- Documentation Skill
- Call Management
- Data Collection
- Data Entry
Certification
- Key Account Management - The Masterclass
Languages
Turkish
Native language
English
Proficient
C2
Timeline
Account Specialist
Cx Fort Ltd
07.2023 - Current
Customer Loyalty Agent
Cx Fort Ltd
01.2023 - 07.2023
Customer Service Representative
Cx Fort Ltd
06.2022 - 01.2023
Customer Service Representative
Teleperformance
01.2020 - 04.2022
Bachelor of Arts - English Language Teaching
Dicle University
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