Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Şeyhmus Fidan

Şeyhmus Fidan

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about online casino practices and documentation requirements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Account Specialist

Cx Fort Ltd
07.2023 - Current
  • Contributed to team objectives in fast-paced environment.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Customer Loyalty Agent

Cx Fort Ltd
01.2023 - 07.2023
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

Cx Fort Ltd
06.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to related departments.
  • Answered constant flow of customer chats and mails with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Representative

Teleperformance
01.2020 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Bachelor of Arts - English Language Teaching

Dicle University
Turkey/Diyarbakır
01.2020

Skills

  • Customer Relationship Development
  • Advertising Strategies
  • Customer Engagement
  • Account Administration
  • Documentation Skill
  • Call Management
  • Data Collection
  • Data Entry

Certification


  • Key Account Management - The Masterclass

Languages

Turkish
Native language
English
Proficient
C2

Timeline

Account Specialist

Cx Fort Ltd
07.2023 - Current

Customer Loyalty Agent

Cx Fort Ltd
01.2023 - 07.2023

Customer Service Representative

Cx Fort Ltd
06.2022 - 01.2023

Customer Service Representative

Teleperformance
01.2020 - 04.2022

Bachelor of Arts - English Language Teaching

Dicle University

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Şeyhmus Fidan