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Stephanie Spiteri
Office Work
Katerina Vitale St Pauls Bay,Malta
Summary
I have been working since 2003. Years of successful experience in Learning and Lestening. Recognized consistently for performance excellence and contributions to success in industry. Strengths in and backed by training in . Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organization. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
Language
20
20
Certifications
6
6
years of post-secondary education
23
23
years of professional experience
Work History
Back Office Assistant
MS Turnkey
03.2026 - Current
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Assisted in maintaining accurate financial records through diligent bookkeeping efforts that supported informed decisionmaking.
- Contributed to a positive work environment by facilitating team-building activities and fostering camaraderie among colleagues.
- Created informative training manuals to help new hires acclimate quickly to their roles as Back Office Assistants.
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
- Supported human resources functions such as recruitment coordination, onboarding facilitation, and employee record management.
- Expedited invoice processing with efficient data entry techniques, reducing payment delays significantly.
- Improved interdepartmental communication by creating a centralized email distribution list for relevant updates and announcements.
- Streamlined document management processes through proper file organization techniques which led to improved workflow between departments.
- Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
- Enhanced department efficiency by streamlining filing systems and organizing office materials.
- Conducted thorough research on industry trends that allowed the company to remain competitive within its market space.
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
- Assisted with budget tracking and financial reports, contributing to cost-saving measures for the company.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Promoted effective task prioritization by developing detailed project plans with clear deadlines for completion.
- Coordinated travel arrangements for team members, resulting in hassle-free business trips and reduced expenses.
- Provided exceptional customer service to external stakeholders, creating a positive impression of the organization and fostering long-term relationships.
- Managed schedules and calendars for multiple supervisors, increasing punctuality and attendance at important meetings.
- Prepared comprehensive meeting agendas that facilitated productive discussions among team members during conferences or workshops.
- Provided administrative support with accurate document preparation and data entry.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Prepared and delivered operational performance reports to inform management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted operations manager with planning of routine operations and special projects.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Receptionist
Care Malta
07.2025 - 03.2026
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted with planning office events and meetings for smooth execution.
- Assisted with onboarding new clients and securing paperwork completion.
Career Giver
My Grandma
05.2023 - 04.2025
Receptionist
GTG Advocates
05.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
Shipping Department Clerk
ITC
10.2020 - 04.2022
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Completed [task] to ensure compliance with relevant [type] regulations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
- Completed minor preventative maintenance and mechanical repairs on equipment.
Receptionist
Playmobil Ltd, HalFar Birzebbugia
08.2018 - 04.2019
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Answered and quickly redirected up to [Number] calls per [Timeframe].
- Received and routed business correspondence to correct departments and staff members.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Administrative assistant
General Cleaners
08.2015 - 06.2018
- General Cleaners, HAL-Luqa.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Handled client correspondence and tracked records to foster office efficiency.
- Arranged rapid office equipment repair and maintenance with vendors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Domestic helper
We Care
06.2014 - 08.2015
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Removed waste paper and other trash from premises to designated area.
- Paid bills from designated funds and kept bookkeeping account details for reference.
- Occupied personal residences to maintain security of property and oversee necessary business and repair transactions during temporary absence of owner.
Receptionist,Front Desk
Sisters of Charity Hal Balzan
02.2012 - 03.2014
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Provided clerical support to [Number] company employees by copying, faxing and filing documents.
- Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Hard Rock Cafe
01.2007 - 06.2010
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Cleaner
Mr Clean
03.2006 - 06.2007
- Delivered quality customer service to address urgent needs and cleaning requests.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Emptied trashcans and transported waste to collection areas.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Specialized in working with industrial cleaning products within strict safety procedures.
- Categorized laundry received by clients based upon type and standard of fabric.
- Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
- Handled equipment, chemicals and materials properly and with caution.
Waitress, Kitchen Helper
Family Business
02.2003 - 12.2006
- Family Resturant, Mellieha (Malta).
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleaned and organized kitchen stations to promote team efficiency.
- Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Assessed [Number] square-foot restaurant and lounge according to state and federal cleanliness standards.
- Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Education
Level 3 - Psychology
Catholic Institute
Furjana 09.2014 - 05.2014
Level 3 -
Catholic Institute
Furjana 02.2013 - 05.2013
Level 3 -
St Thomas Institute
Malta 04.2013 - 05.2013
Level 4 -
ETC
Hal-Far 08.2008 - 12.2008
Radio Broadcasting
Tech Mediacoop
Valletta 09.2006 - 05.2006
Level 4 -
Catholic Institute
Furjana 03.2006 - 05.2006
Basic Ganutill Course -
Local Council
St Paul's Bay 02.2004 - 05.2004
Level 4 -
Stagecoach
Birzebbugia 10.1997 - 05.2003
Level 3 -
St Maria Goretti SecondaryschoolHat-Tarxien
Hat-Tarxien 09.1998 - 06.2002
Office Procedures Course MQF Level 3 Jobsplus, Halfar (Malta) Module 1: Introduction Mod 2: Communication Mod 3: Filing Mod 4: Pattycash Mod 5: All from above Mod 6: Meetings and Travel 05/10/2017–11/06/2019 Level 5 Diploma Youth Studies PFI 21/5/20 European Union, 2002-2020 | http://europass.cedefop.europa.eu Page 1 / 4 Curriculum vitae Stephanie Spiteri - Office Procedure
Jobsplus Training Center
Hal-Far 11.2019 - 05.2020
High School Diploma -
Mental Health Association
Furjana 03.2014 - 05.2014
Associate of Science - Computer And Information Sciences
Holistic Computer Institute
Fgura 02.2012 - 05.2013
High School Diploma -
Wasteserv
Hal-Luqa 01.2010 - 05.2010
Associate of Arts - Acting And Performing Arts
Feee Spirit Acting
Hal-Qormi 03.2009 - 05.2010
Basic First Aid Awareness and Health and Safety Awareness Malta Red Cross 10/10/2007–12/06/2008 Basic Beauty Course - First Aid Course
Redcross
Hal-Luqa 04.2010 - 05.2010
Basic French Course - French Language And Literature
Life Long Learning
Blata L-bajda 10.2007 - 05.2008
Guarding and Security Security Law and Procedures Group 4 - Security And Protective Services
Group 4Security
Hal-Qormi 10.2007 - 05.2007
Level 5 Diploma - Youth Studies
PFI
Furjana 09.2017 - 06.2019
Skills
Foreign language(s) UNDERSTANDING SPEAKING WRITING
Certification
ECDL
Accomplishments
I a achieved allot from acting, singing, writing poems,I have time management, and very well organized, enjoying a good company, and I am a team worker. and I listen to a person and focus of what she/he say.
Affiliations
- Association of Information Technology Professionals
- International Association of Administrative Professionals
Additional Information
I am very well organized at my work, and my time at the workplace I don't waste it
Software
Interests
Crafts, Singing, Reading, Acting, Learning more, walking
Crafts, Singing, Acting, Cooking , Surf on Internet
Singing in church choir
I do Ganutell
I love to cook , Pasta dishes fish and soups
Social Media, and chatting I love to learn more and I search on various subjects I watch allot of documentaries
Timeline
Back Office Assistant
MS Turnkey
03.2026 - Current
Receptionist
Care Malta
07.2025 - 03.2026
Career Giver
My Grandma
05.2023 - 04.2025
Receptionist
GTG Advocates
05.2022 - 05.2023
Shipping Department Clerk
ITC
10.2020 - 04.2022
Office Procedures Course MQF Level 3 Jobsplus, Halfar (Malta) Module 1: Introduction Mod 2: Communication Mod 3: Filing Mod 4: Pattycash Mod 5: All from above Mod 6: Meetings and Travel 05/10/2017–11/06/2019 Level 5 Diploma Youth Studies PFI 21/5/20 European Union, 2002-2020 | http://europass.cedefop.europa.eu Page 1 / 4 Curriculum vitae Stephanie Spiteri - Office Procedure
Jobsplus Training Center
11.2019 - 05.2020
Receptionist
Playmobil Ltd, HalFar Birzebbugia
08.2018 - 04.2019
Level 5 Diploma - Youth Studies
PFI
09.2017 - 06.2019
Administrative assistant
General Cleaners
08.2015 - 06.2018
Level 3 - Psychology
Catholic Institute
09.2014 - 05.2014
Domestic helper
We Care
06.2014 - 08.2015
High School Diploma -
Mental Health Association
03.2014 - 05.2014
Level 3 -
St Thomas Institute
04.2013 - 05.2013
Level 3 -
Catholic Institute
02.2013 - 05.2013
Associate of Science - Computer And Information Sciences
Holistic Computer Institute
02.2012 - 05.2013
Receptionist,Front Desk
Sisters of Charity Hal Balzan
02.2012 - 03.2014
Basic First Aid Awareness and Health and Safety Awareness Malta Red Cross 10/10/2007–12/06/2008 Basic Beauty Course - First Aid Course
Redcross
04.2010 - 05.2010
High School Diploma -
Wasteserv
01.2010 - 05.2010
Associate of Arts - Acting And Performing Arts
Feee Spirit Acting
03.2009 - 05.2010
Level 4 -
ETC
08.2008 - 12.2008
Guarding and Security Security Law and Procedures Group 4 - Security And Protective Services
Group 4Security
10.2007 - 05.2007
Basic French Course - French Language And Literature
Life Long Learning
10.2007 - 05.2008
Hard Rock Cafe
01.2007 - 06.2010
Radio Broadcasting
Tech Mediacoop
09.2006 - 05.2006
Level 4 -
Catholic Institute
03.2006 - 05.2006
Cleaner
Mr Clean
03.2006 - 06.2007
Basic Ganutill Course -
Local Council
02.2004 - 05.2004
Waitress, Kitchen Helper
Family Business
02.2003 - 12.2006
Level 3 -
St Maria Goretti SecondaryschoolHat-Tarxien
09.1998 - 06.2002
Level 4 -
Stagecoach
10.1997 - 05.2003