Faith Jemutai
Malta
Summary
Professional with over 4 years of experience in the service industry, specializing in business information technology, sales, marketing, and customer service. Demonstrates strong work ethic and adaptability in self-directed environments. Proven ability to quickly acquire new skills and build effective relationships with clients and colleagues.
Overview
9
9
years of professional experience
Work History
Relationship Officer
NCBA Bank
Eldoret
03.2025 - 07.2025
- Cultivated strong client relationships to boost customer satisfaction.
- Analyzed client data to identify cross-selling opportunities.
- Educated clients on banking products and services to align with their needs.
- Facilitated effective communication between clients and internal departments for issue resolution.
- Provided tailored financial advice based on individual client goals.
- Assisted clients with account inquiries and resolved issues promptly.
- Conducted regular follow-ups to maintain ongoing client engagement.
- Prepared reports on client feedback for management review.
Retail Sales Executive
NCBA Bank
Nairobi
07.2021 - 02.2025
- Identified and pursued sales opportunities for banking products, consistently achieving targets across loans, credit cards, and investment services.
- Cultivated strong client relationships through exceptional customer service and support.
- Assisted customers with product selection and inquiries, effectively resolving complaints to enhance satisfaction.
Direct Sales Representative
National Bank of Kenya
Nairobi
03.2021 - 06.2021
- Sold retail banking products and services to drive sustainable business growth.
- Delivered exceptional customer experiences across various communication channels.
- Pursued continuous knowledge enhancement regarding bank offerings and industry trends.
Family Business Assistant
Septon Shop
Nandi Hills
10.2019 - 02.2021
- Managed inventory, including stock ordering, tracking, and maintaining supply levels.
- Handled customer service inquiries and resolved issues to enhance satisfaction.
- Promoted products and engaged customers to support sales and expand clientele.
- Maintained financial records by tracking expenses and revenue while ensuring accurate bookkeeping.
ICT Supervisor - Census 2019
Kenya National Bureau of Statistics
Nandi Hills
07.2019 - 09.2019
- Trained content supervisors to ensure comprehensive Enumerator preparation.
- Collaborated with content supervisors to guarantee timely census enumeration start in designated areas.
- Delivered extra census equipment and materials to content supervisors for emergency readiness.
- Provided technical support on ICT issues to content supervisors and Enumerators during emergencies.
ICT Admin Lead
National Integrated Identity Management System (Hudumanamba)
Baringo
03.2019 - 06.2019
- Led National Integrated Identity Management System (NIIMS) project, managing user creation for online and offline registration.
- Supervised Registration Assistants (RAs) and Registration Officers (ROs) to enhance operational efficiency.
- Conducted regular data backups and ensured secure transmission to national server.
- Mapped biometric kit to various sub-locations for effective resource allocation.
- Provided ongoing ICT support to RAs and ROs to resolve technical issues.
- Trained RAs and ROs on biometric kit usage to improve service delivery.
ICT Graduate Trainee- Presidential Digital Talent Program
ICT Authority
Nandi Hills
04.2018 - 04.2019
- Installed and configured computer networks and systems, ensuring optimal performance.
- Assembled new systems to meet organizational requirements.
- Provided technical support for network and system issues, resolving problems efficiently.
- Administered networks and databases, maintaining system integrity.
- Executed software updates and backups to safeguard data.
- Supported end user training activities to enhance user competency.
- Identified and resolved issues with computer networks and systems promptly.
- Designed and updated websites to improve online presence.
Intern
Kenya Women Finance Trust
Nandi Hills
03.2018 - 04.2018
- Processed customer loan forms to ensure timely approvals.
- Executed marketing strategies for microfinance products and services.
- Conducted follow-up with defaulters to recover outstanding arrears.
Industrial Attachment
Kakuzi Limited - Kaboswa Estate
Nandi Hills
06.2016 - 08.2016
- Updated and maintained accounting journals and ledgers related to financial transactions.
- Verified accuracy of invoices and other accounting documents.
- Compiled data and prepared various financial reports.
- Entered data into computer systems using established programs.
- Managed computer systems to ensure operational efficiency.
- Verified financial reports through performance analysis software.
- Reconciled bank statements by comparing them with general ledger entries.
- Performed clerical duties, including mail sorting and record filing.
Education
Post-Graduate Certificate - Strategic Management And Leadership
Malita International College
Birkirkara07-2026
Bachelor of Business Information Technology -
Murang'a University of Technology
Murang'a07-2017
Kenya Certificate of Secondary Education -
Kapkolei Girls Secondary School
Kenya12-2012
Kenya Certificate of Primary Education -
Nandi Hills Academy
Nandi Hills12-2008
Skills
- Verbal and written communication
- Client relationship management
- Banking knowledge
- Analytical problem-solving
- Digital literacy
- Consultative selling
Timeline
Relationship Officer
NCBA Bank
03.2025 - 07.2025
Retail Sales Executive
NCBA Bank
07.2021 - 02.2025
Direct Sales Representative
National Bank of Kenya
03.2021 - 06.2021
Family Business Assistant
Septon Shop
10.2019 - 02.2021
ICT Supervisor - Census 2019
Kenya National Bureau of Statistics
07.2019 - 09.2019
ICT Admin Lead
National Integrated Identity Management System (Hudumanamba)
03.2019 - 06.2019
ICT Graduate Trainee- Presidential Digital Talent Program
ICT Authority
04.2018 - 04.2019
Intern
Kenya Women Finance Trust
03.2018 - 04.2018
Industrial Attachment
Kakuzi Limited - Kaboswa Estate
06.2016 - 08.2016
Post-Graduate Certificate - Strategic Management And Leadership
Malita International College
Bachelor of Business Information Technology -
Murang'a University of Technology
Kenya Certificate of Secondary Education -
Kapkolei Girls Secondary School
Kenya Certificate of Primary Education -
Nandi Hills Academy
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