Faith Leach
Butte
Summary
Dynamic barista with extensive experience at Starbucks, excelling in espresso machine operation and delivering exceptional customer service. Proven track record in training team members and enhancing workflow efficiency. Recognized for maintaining cleanliness and organization, contributing to a welcoming atmosphere that drives customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Barista
Florence Coffee
Butte, MT
11.2024 - Current
- Prepared and served a variety of coffee beverages following established recipes.
- Operated espresso machines, grinders, and blenders to ensure high-quality beverage production.
- Maintained cleanliness and organization of workstations and dining areas for optimal customer experience.
- Assisted in training new team members on operational procedures and customer service standards.
- Engaged with customers to provide personalized service and address inquiries effectively.
- Contributed to team efforts by collaborating with colleagues during peak service hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Deli Worker
Town Pump
Butte, MT
11.2023 - 10.2024
- Prepared and packaged deli items according to food safety standards.
- Assisted customers with product selection, ensuring high-quality service.
- Maintained cleanliness of work area and equipment to meet health regulations.
- Implemented improvements in display presentation, enhancing product visibility and appeal.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Opened new inventory and rotated stock by dates to maintain freshness.
Barista
Starbucks
Butte, MT
04.2023 - 10.2023
- Crafted high-quality espresso beverages in fast-paced environment.
- Trained new baristas on coffee preparation and customer service standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team to enhance workflow efficiency during peak hours.
Shift Supervisor
Starbucks
Crescent City, CA
06.2021 - 12.2022
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new team members in product knowledge and operational procedures.
- Managed inventory levels, minimizing waste and optimizing stock replenishment processes.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Sandwich Artist
Subway
Crescent City, CA
08.2018 - 06.2021
- Prepared high-quality sandwiches according to customer specifications and Subway standards.
- Assisted customers in selecting menu items, providing excellent service and product knowledge.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Collaborated with team members to streamline sandwich assembly processes for improved efficiency.
- Trained new staff on food preparation techniques and customer service best practices.
- Ensured inventory levels were maintained by monitoring stock and reporting shortages to management.
- Implemented suggestions for improving workflow, enhancing overall customer satisfaction during peak hours.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
High School Diploma -
Del Norte Highschool
Crescent City, CA06.2017
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Exceptional customer service
- Espresso machine operation
- POS systems
- Menu memorization
Timeline
Barista
Florence Coffee
11.2024 - Current
Deli Worker
Town Pump
11.2023 - 10.2024
Barista
Starbucks
04.2023 - 10.2023
Shift Supervisor
Starbucks
06.2021 - 12.2022
Sandwich Artist
Subway
08.2018 - 06.2021
High School Diploma -
Del Norte Highschool