FARAH ALTHEBANI
Saudi Arabia
Summary
Accomplished professional with expertise in operational workflow coordination and terminal operations supervision. Demonstrates strong leadership and teamwork skills, effectively managing time and strategic planning to enhance organizational efficiency. Proficient travel management, executive reporting, and presentations, with a proven track record in customer service and complaint resolution. Committed to leveraging problem-solving abilities to drive success in dynamic environments.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Operations Management
JEDDAH AIRPORTS COMPANY
2022.01 - 2024.01
- Support shift managers, complete necessary procedures and documents, confidentiality, and support decision-making processes.
- Supervised terminal operations, ensuring compliance with safety and service protocols.
- Coordinated between ground staff, airlines, and security for efficient passenger flow.
- Monitored flight schedules and gate assignments to minimize delays and disruptions.
Customer Service
SAUDI BIN LADIN GROUP
2019.01 - 2022.01
- Managed check-in, boarding, and baggage services to ensure smooth operations.
- Handled escalated customer issues with diplomacy and adherence to airport policies.
- Assisted passengers with inquiries, complaints, and flight-related information professionally.
- Coordinated with airlines and security teams to maintain high service standards.
Customer Service
CIVIL AVIATION AUTHORITY
2018.01 - 2018.12
- Completed intensive customer service training program focused on aviation industry standards.
- Studied modules on service excellence, conflict resolution, and regulatory compliance.
- Participated in role-playing exercises to practice communication and problem-solving skills.
- Received evaluations and applied feedback to improve professional performance.
Health services
INTERNATIONAL MEDICAL CENTER (IMC)
2018.01 - 2018.12
- Organizing schedules and appointments for patients.
- Managing patient files and reports.
- Follow up on medical insurance and medical reports.
- Quality control and performance improvement.
Education
Health services and hospital management -
KING ABDULAZIZ UNIVERSITY
Jeddah 2015.01 - 2018.01
Skills
- Operational Workflow Coordination
- Terminal Operations Supervision
- Calendar & Travel Management
- Executive Reporting & Presentations
- Customer Service & Complaint Resolution
- Leadership
- Teamwork
- Work Ethic
- Time management
- Strategic Planning
- Problem-Solving
Languages
Arabic
Native
English
Fluent
Timeline
Operations Management
JEDDAH AIRPORTS COMPANY
2022.01 - 2024.01
Customer Service
SAUDI BIN LADIN GROUP
2019.01 - 2022.01
Customer Service
CIVIL AVIATION AUTHORITY
2018.01 - 2018.12
Health services
INTERNATIONAL MEDICAL CENTER (IMC)
2018.01 - 2018.12
Health services and hospital management -
KING ABDULAZIZ UNIVERSITY
2015.01 - 2018.01