Federica Costarella
Maria Luisa
swieqi
Summary
Dynamic shop owner with a proven track record at Madamemi Shop, excelling in sales strategy development and customer service. Enhanced profit margins through competitor analysis and effective pricing strategies. Skilled in merchandise planning, I fostered a loyal customer base by delivering personalized service and optimizing store aesthetics for increased sales.
Knowledgeable [Desired Position]. Background in managing retail operations, ensuring smooth business workflow, and enhancing customer satisfaction. Demonstrated skills in inventory management and team leadership.
Experienced with retail management, utilizing strategic planning to optimize store performance. Uses leadership skills to foster productive team environment. Track record of effective inventory management and customer relationship building.
Professional with comprehensive experience in retail management. Expertise in inventory control, customer service, and financial operations. Strong focus on team collaboration, adaptability, and achieving results. Reliable and resourceful with keen eye for market trends and business growth opportunities.
Overview
20
20
years of professional experience
Work History
Shop Owner
Madamemi Shop
07.2024 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Prepared annual budgets and monitored financial objectives.
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
- Consulted with customers to assess needs and propose optimal solutions.
Manager
Pastaus Restaurant
07.2016 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Interior Design Intern
Interior Design Planning
04.2012 - 06.2015
- Drafted floor plans, elevations, and sections using AutoCAD software for accurate representation of spatial layouts.
- Participated in site visits, gaining valuable insight into construction processes and understanding the implications of design choices on built environments.
- Collaborated closely with fellow interns on group projects honing teamwork skills and fostering positive working relationships.
- Assisted lead designer in creating visually appealing spaces for residential and commercial clients, resulting in an increase in project success rates.
- Prepared material boards for client presentations, showcasing selected fabrics, finishes, and color schemes cohesively.
- Assisted in creating visual renderings of completed projects for marketing materials, contributing to increased visibility for the design firm and attracting new clients.
- Participated in client meetings, taking detailed notes and providing valuable input on design solutions as needed.
- Specified and selected furniture, fixtures and lighting conditions to achieve desired effects.
Sales Agent
Insurance Companies
09.2009 - 04.2012
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Generated quotes and proposals for clients to match individual needs.
Employment Coordinator
Tour Operator Uzeda
02.2007 - 06.2009
- Provided ongoing support to employees throughout their tenure, addressing concerns and facilitating career growth opportunities.
- Developed comprehensive training programs for new hires, resulting in increased productivity.
- Created tailored solutions to address unique recruiting challenges within specific departments or roles.
- Facilitated cross-functional collaboration among departments during periods of organizational restructuring, ensuring smooth transitions for all parties involved.
- Managed relationships with external recruitment agencies to source high-quality candidates efficiently.
- Organized and executed successful job fairs, attracting diverse talent pools for various positions.
Sales Assistant
BMW
07.2005 - 02.2007
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Fielded customer questions to share information about products, availability, and pricing.
Education
High School Diploma -
Savoia
Catania 04.2001 -
Skills
Supplier negotiation
Timeline
Shop Owner
Madamemi Shop
07.2024 - Current
Manager
Pastaus Restaurant
07.2016 - 12.2023
Interior Design Intern
Interior Design Planning
04.2012 - 06.2015
Sales Agent
Insurance Companies
09.2009 - 04.2012
Employment Coordinator
Tour Operator Uzeda
02.2007 - 06.2009
Sales Assistant
BMW
07.2005 - 02.2007
High School Diploma -
Savoia
04.2001 -