Felicia Antwi
Paola
Summary
Proven to excel in high-pressure environments, I significantly enhance customer satisfaction through exceptional multitasking, interpersonal communication and demonstrating a strong ability to build relationships and collaborate with teams to achieve company goals.
Furthermore, hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any kind of available position.
Overview
10
10
years of professional experience
Work History
Child Care Teacher
Map Holy Family International School
09.2021 - 04.2023
- Organize basic care and caregiving activities
- Sanitize toys and play equipment each day to maintain safety and cleanliness.
- Utilize various teaching methods to enhance children’s abilities٫, including stories٫ media٫, indoor or outdoor games٫, drawing and so on
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Engaged with children on an individual basis to build positive relationships and promote learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Evaluated student performance through formative assessments, allowing for timely feedback and targeted interventions as needed.
Insurance Underwriter
Allianz Insurance
07.2014 - 04.2021
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Collaborated with agents to develop customized insurance packages, meeting specific client needs.
- Improved risk assessment accuracy by conducting thorough investigations and evaluating insurance applications.
- Maximized underwriting efficiency with the implementation of automated systems for policy evaluations.
- Successfully managed a diverse portfolio of clients across multiple industries while maintaining excellent loss ratios over time.
Cashier Assistant
Prime Stones Quarry
01.2014 - 05.2014
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Human Resources Assistant
Prime Stone Quarries
06.2013 - 12.2013
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.
Education
High School Diploma -
Learning Works
Birkirkara, Malta04-2025
High School Diploma -
Takoradi Polytechnic
05.2013
Senior Secondary Schools Certificate - General Arts Studies
Nsien Secondary School
08.2004
Skills
- Customer Service
- Strong multitasking
- Cash Handling
- Handling Complaints
- Supply Restocking
- Sales Techniques
- Team Collaboration
- Attention to Detail
- Interpersonal Communication
- Relationship Building
Additional Information
- Nana Yaw Brenya
Kumasi Regional Manager
Allianz Insurance Company Ghana Limited.
Mob: +233-242671840
- Teddy Cobinna
Takoradi Branch Manager
Allianz Insurance Company Ghana Limited.
Mob: +233-243446503
Languages
English
Native language
Timeline
Child Care Teacher
Map Holy Family International School
09.2021 - 04.2023
Insurance Underwriter
Allianz Insurance
07.2014 - 04.2021
Cashier Assistant
Prime Stones Quarry
01.2014 - 05.2014
Human Resources Assistant
Prime Stone Quarries
06.2013 - 12.2013
Senior Secondary Schools Certificate - General Arts Studies
Nsien Secondary School
High School Diploma -
Learning Works
High School Diploma -
Takoradi Polytechnic
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