Hi, I’m
Florentina Sinziana Ciurariu
CRM/Slot Manager
San Pawl
Summary
Experienced casino and hospitality professional with over 20 years of international experience across casino operations, team supervision, customer service, CRM, slots, reception management, live gaming, and Marketing programs. Skilled in leading teams, managing daily operations, supporting slot floor upgrade projects, coordinating marketing promotions, coordinating Loyalty Programme developments.
Overview
3
Languages
27
years of professional experience
Work History
Casino MaltaSt. Julians, Malta
CRM / Slot / Reception Manager
01.2020 - Current
Job overview
- Ensured effective use of CRM to improve guest engagement and service quality., slot, and reception-related operations while supporting a high-quality guest experience.
- Participated in operational and commercial projects, contributing to slot floor upgrades, marketing promotions, and loyalty program developments.
- Supervised daily operations and coordinated team members to ensure operational standards.
- Apply strong customer service, communication, project coordination, and leadership skills.
- Support compliance with internal procedures and professional service expectations.
Carnival Cruise LineMiami, Florida
Deputy Casino Manager
01.2019 - 01.2020
Job overview
- Directed daily casino activities to enhance guest satisfaction and operational efficiency.
- Managed a team of 50+ employees, ensuring optimal performance and customer service
- Analyzed financial reports to optimize revenue generation and identify cost-saving opportunities within the casino.
- Analyzed financial data to make informed decisions on budgeting, staffing, and resource allocation within the casino.
- Monitored gaming operations continuously to check on dealers and players.
- Coordinated staff schedules, rotations and breaks.
- Collaborated with other department heads to create a seamless guest experience across all areas of the casino.
Johnny’s New York PizzaBucharest, Romania
Owner and Manager
01.2018 - 01.2019
Job overview
- Oversaw daily operations, ensuring high-quality food and service standards.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented cost-saving measures that increased profitability without compromising quality.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Developed strategic marketing campaigns to enhance brand visibility and customer engagement.
Carnival Cruise LineMiami, Florida
Supervisor / Deputy Casino Manager
01.2012 - 01.2018
Job overview
- Supervised daily gaming operations, ensuring compliance with regulations and company policies.
- Established high standards for guest service excellence while overseeing the performance of casino personnel directly under my supervision.
- Trained and mentored new staff on gaming procedures and customer service excellence.
- Monitored gaming floor activities to enhance guest experience and address concerns promptly.
- Collaborated with management to establish goals, ensuring alignment with overall business objectives.
- Led team meetings to discuss operational challenges, fostering a culture of open communication and collaboration.
Princess Casino, SurinameParamaribo, Suriname
Floor Manager
01.2011 - 01.2012
Job overview
- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Led team meetings to communicate objectives, address concerns, and promote teamwork among staff.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coordinated special events and promotions, increasing foot traffic and engagement within the casino environment.
Casino “Napoleon” Sofitel / Olympic CasinoBucharest , Romania
Inspector / Pit Boss
01.2006 - 01.2011
Job overview
- Trained new inspectors on procedures to ensure compliance and maintain operational standards.
- Supervised table games operations to ensure compliance with gaming regulations.
Carnival Cruise LineMiami, Florida
Dealer / Supervisor / Casino Host
01.2002 - 01.2006
Job overview
- Maintained thorough knowledge of all games offered at the establishment, effectively supporting dealer staff.
- Delivered personalized services to high-value players, ensuring satisfaction and loyalty.
- Cultivated strong relationships with VIP guests to enhance overall cruise experience.
- Managed dealer break schedules and rotations to ensure continuous gaming operations.
- Coordinated training sessions for new dealers, fostering teamwork and enhancing overall department knowledge.
- Cultivated strong relationships with VIP guests, enhancing loyalty and overall cruise experience.
- Coordinated gaming events and promotions, increasing guest engagement and participation.
- Coordinated dealer breaks and rotations
- Trained new hosts on customer service protocols and operational procedures for seamless integration.
Minerva Hotel Bucharest
Therapist Masseur
01.2002 - 01.2003
“Ariadent” Private Stomatology Cabinet
Stomatologist
01.2002 - 01.2003
Interamerican Romania Insurance Company
Financial Consultant, Marketing Department
01.2002 - 01.2003
“Marie Curie” Emergency Hospital
Stomatologist
01.2001 - 01.2002
Grand Casino Hilton Bucharest
Live Game Dealer
01.2000 - 01.2002
Job overview
- Managed American Roulette, Blackjack, and Stud Poker games, ensuring high-quality guest service and engaging gaming experiences.
Education
"Nicolae Testemiteanu" Medicine UniversityMoldova
M.D.
04.2001
Medicine University, Gherman Ana Cabinet
Diploma from Therapeutic and Prophylactic Massage with Elements of Reflex Therapy
01-2000
“Spiru Haret”
High School
01-1996
Skills
Customer relationship management
Customer relations
Relationship building
Effective communication
Written communication
Decision-making
Multitasking Abilities
Organizational skills
Team coordination
Adaptability skills
Independent initiative
Timeline
CRM / Slot / Reception Manager
Casino Malta
01.2020 - Current
Deputy Casino Manager
Carnival Cruise Line
01.2019 - 01.2020
Owner and Manager
Johnny’s New York Pizza
01.2018 - 01.2019
Supervisor / Deputy Casino Manager
Carnival Cruise Line
01.2012 - 01.2018
Floor Manager
Princess Casino, Suriname
01.2011 - 01.2012
Inspector / Pit Boss
Casino “Napoleon” Sofitel / Olympic Casino
01.2006 - 01.2011
Dealer / Supervisor / Casino Host
Carnival Cruise Line
01.2002 - 01.2006
Therapist Masseur
Minerva Hotel Bucharest
01.2002 - 01.2003
Stomatologist
“Ariadent” Private Stomatology Cabinet
01.2002 - 01.2003
Financial Consultant, Marketing Department
Interamerican Romania Insurance Company
01.2002 - 01.2003
"Nicolae Testemiteanu" Medicine University
M.D.
04.2001
Stomatologist
“Marie Curie” Emergency Hospital
01.2001 - 01.2002
Live Game Dealer
Grand Casino Hilton Bucharest
01.2000 - 01.2002
“Spiru Haret”
High School
Medicine University, Gherman Ana Cabinet
Diploma from Therapeutic and Prophylactic Massage with Elements of Reflex Therapy