Summary
Overview
Work History
Education
Skills
Interests
Timeline
EQ - Soft Skills
EQ - Soft Skills
Brexit Status
EQ - Soft Skills
Brexit Status
SoftwareEngineer
Francisco Rua

Francisco Rua

Ref: Data Analyst
Sliema,SLM

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

14
14
years of professional experience
8
8
years of post-secondary education
3
3
Languages

Work History

Data Analyst

Arringo
Sliema, Sliema
05.2022 - Current
  • Handling of big data to develop concurrent and ad hoc reports using Python and Excel.
  • Conduct discretionary analysis of trading behavior complying with in house risk controls.
  • Design and optimization of current processes.
  • Implementation of new processes using Python and Excel.
  • Data scraping and enhanced scripting for big datasets.
  • Identified and documented detailed solutions and use cases based on requirements analysis.
  • Researched and resolved issues regarding integrity of data flow from big databases.
  • Researched and adopted new technologies to add value to existing tools.
  • Assessed business requirements to create focused solutions.
  • Enhanced interfaces to promote better functionality for users.
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.


Small Business Coach, Consultant

Self-Employed
Chichester UK, Sliema MT
01.2021 - Current
  • Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Developed campaigns and specific marketing strategies for clients.
  • Community Manager behavior analysis for improved relationships with higher empathy levels.
  • Aligned closely with business owners and employees to gather information and gain operational insight.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Professional Photographer

Self-Employed
Sliema, SLM
06.2015 - Current
  • Main area of interest in fashion Editorials, Automotive, Branding and Storytelling
  • Photographed high-quality images for various print and digital projects.
  • Planned and prepared for on-location and studio shoots.
  • Selected and set up appropriate props, backdrops and lighting.
  • Enhanced business operations by utilizing successful marketing and outreach strategies to bring in clients, close sales and increase revenue.

Customer Support Agent

Arringo
Sliema
11.2020 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Managed over 50 customer calls and 60 chats per day with high consistent quality.

Shift Leader

Caffe Nero
Chichester, West Sussex
11.2019 - 11.2020
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Created incentive programs and contests to support and award top performers.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Community Manager

London Real Academy
London, London
04.2019 - 06.2020
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Oversaw +100 person groups with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
  • Gained feedback useful in collaborating with business leaders to devise solutions.
  • Managed community within established cost constraints.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, and internal collaboration.
  • Organized and executed launch of +10 communities.

Assistant Chef

Wagamama
Chichester, West Sussex
10.2018 - 09.2019
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
  • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
  • Assisted head chef in cooking dishes according to ingredients.
  • Checked food inventory and ordered ingredients.
  • Stored food safely and orderly in freezer and refrigerator.
  • Chopped ingredients and garnishes.

Education

Bachelor of Science - Mechanical Engineering

Instituto Superior Técnico
Lisbon, Portugal
09.2000 - 07.2008

Skills

Python

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Interests

Photography / Videography

Music

Swimming

Personal Coaching

Business Coaching for entrepreneurs

Branding

Marketing

Storytelling

Cooking

Virtual Simulation

Reiki

Tango

Timeline

Data Analyst

Arringo
05.2022 - Current

Small Business Coach, Consultant

Self-Employed
01.2021 - Current

Customer Support Agent

Arringo
11.2020 - 04.2022

Shift Leader

Caffe Nero
11.2019 - 11.2020

Community Manager

London Real Academy
04.2019 - 06.2020

Assistant Chef

Wagamama
10.2018 - 09.2019

Professional Photographer

Self-Employed
06.2015 - Current

Bachelor of Science - Mechanical Engineering

Instituto Superior Técnico
09.2000 - 07.2008

EQ - Soft Skills

  • Martial Arts Assistant - Aikido, children and adults.
  • Mentor in Mentoring Program for new University students

EQ - Soft Skills

  • Martial Arts Assistant - Aikido, children and adults.
  • Mentor in Mentoring Program for new University students

Brexit Status

Share code
WT8 CNM ZJR


D.O.B.: 15/12/1981

This code is valid until 28 November 2022.


To see my right to work, please enter the share code and my date of birth at www.gov.uk/view-right-to-work.

EQ - Soft Skills

  • Martial Arts Assistant - Aikido, children and adults.
  • Mentor in Mentoring Program for new University students

Brexit Status

Share code
WT8 CNM ZJR


D.O.B.: 15/12/1981

This code is valid until 28 November 2022.


To see my right to work, please enter the share code and my date of birth at www.gov.uk/view-right-to-work.

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Francisco RuaRef: Data Analyst