Francisco Strayhorn
Bozeman
Summary
HVAC Technician with hands-on experience in residential and light commercial HVAC service, maintenance, troubleshooting, and system diagnostics. Skilled in working on furnaces, air conditioners, heat pumps, and ductless mini-split systems, including refrigerant charging, airflow diagnostics, electrical troubleshooting, and preventative maintenance. Strong background in electrical systems and customer service with the ability to work independently in the field, communicate professionally with customers, and deliver reliable solutions in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HVAC Technician / Installer
Monarch Heating and Cooling
Bozeman
04.2024 - Current
- Perform preventive maintenance, diagnostics, troubleshooting, and corrective repairs on residential and light commercial HVAC systems.
- Serviced furnaces, heat pumps, air conditioners, and mini-split systems to ensure safe and reliable operation for residential and light commercial customers.
- Troubleshoot electrical, airflow, refrigerant, control-related, and system performance issues using proper test equipment and service procedures.
- Recover, evacuate, and charge refrigerant systems in compliance with EPA standards.
- Inspect and clean coils, blowers, condensate drain systems, filters, and other system components during maintenance visits.
- Assist with equipment installations, startup procedures, performance checks, and final operational testing.
- Identified system deficiencies, safety concerns, and repair needs, communicating findings effectively to customers and team members to facilitate timely resolutions.
- Maintained accurate service documentation to document equipment history, support follow-up repairs, and provide clear recommendations to customers.
- Worked independently in the field while coordinating with coworkers for additional support and scheduling.
Customer Service Representative
Yard Guard MT
Bozeman
03.2023 - 03.2024
- Responded to customer inquiries and resolved concerns, completing site visits and following up to confirm satisfaction.
- Communicated through multiple channels, maintaining professional service standards and delivering accurate information.
- Assisted customers with inquiries about products and services offered by Yard Guard MT.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Processed orders and returns using company software for accurate documentation.
Solar Sales Consultant
Atlantic Key Energy
Augusta
03.2021 - 03.2024
- Engaged customers at site locations, detailed energy equipment and installation options, tailored energy packages to meet individual needs, and finalized sales order documentation.
- Educated clients on solar energy benefits and options available.
- Conducted site assessments to evaluate solar installation feasibility.
- Designed customized solar solutions based on client energy needs.
Account Manager
The Wrap Agency
Bozeman
08.2022 - 03.2023
- Coordinated multiple projects from start to finish, managed incoming calls, entered project details into workflow software, and prepared estimates.
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans to align with client goals.
- Coordinated project timelines and deliverables with internal teams.
Elite Guest Service Associate
Go Rentals
Bozeman
03.2022 - 08.2022
- Delivered guest service, liaised with customers and FBO partners, and facilitated daily vehicle delivery operations.
- Assisted customers with vehicle selection and rental agreements.
- Managed inventory levels for rental fleet and equipment availability.
- Provided exceptional customer service through effective communication and problem-solving.
Operations Manager
Stay Montana
Bozeman
11.2021 - 05.2022
- Managed maintenance, protection, and preservation needs for an assigned portfolio of homes.
- Completed detailed property inspections, identified maintenance issues, and addressed concerns in a timely and professional manner.
- Leveraged building systems knowledge to troubleshoot issues, coordinate repair actions, and communicate needs effectively.
- Collaborated with departments to assess properties, conduct evaluations, and ensure timely resolution of maintenance requests.
- Fostered relationships with property owners, guests, contractors, community members, and business leaders to enhance communication and service delivery.
Parts Sales Representative and Customer Service
Aqua Pool and Patio
Pensacola
02.2020 - 03.2021
- Assisted walk-in customers and managed phone orders to ensure timely supply of parts and equipment.
- Ordered materials from vendors to maintain accurate inventory flow and support job readiness.
- Completed shipping and receiving paperwork, ensuring accuracy by matching documents to purchase orders.
- Loaded and unloaded chemicals and supplies using a heavy-duty forklift and safe material-handling practices.
- Made deliveries and provided backup operational support during high-volume or short-staffed periods.
Electrical Apprentice
McLemore Electric
Pensacola
08.2018 - 02.2020
- Reviewed wiring diagrams and blueprints to determine installation methods, equipment connections, and sequence of operation.
- Measured and laid out installation points for electrical work and equipment connections.
- Connected wires and cables to terminal points, connectors, panels, and electrical components.
- Diagnosed wiring faults and tested circuits using electronic test equipment to ensure safety and functionality.
- Installed electrical switchboards and verified circuit operation to maintain system reliability.
- Tested refrigeration and air-conditioning systems to support electrical and equipment performance.
- Tested, adjusted, and installed electrical parts within lift equipment while following established work procedures.
I.T. Coordinator / P.I.O. / Marketing Coordinator
Be Ready Alliance Coordinating for Emergencies
Pensacola
08.2017 - 08.2018
- Assessed technology needs and provided support for computer and software use, organized projects, and trained team members on workplace technology to enhance operational efficiency.
- Managed IT support services for emergency response coordination and planning.
- Developed training materials for staff on technology use and best practices.
- Coordinated system updates to ensure operational continuity during emergencies.
Education
High School Diploma - Some college coursework
University of Georgia
Athens, GASkills
- Preventive HVAC maintenance
- Diagnostics and Repair
- HVAC systems
- Furnaces, Air conditioners and Mini-splits
- Airflow troubleshooting
- System cleaning
- Refrigerant handling
- Electrical troubleshooting
- Startup procedures
- Performance testing
- Customer communication
- HVAC troubleshooting
- Equipment installation
- Refrigerant management
- Technical manuals
- Interpersonal communication
- Problem solving
- Attention to detail
Certification
- EPA Section 608 Certification
- Valid Driver’s License
Target Position
HVAC Technician, Heating/Ventilation
Timeline
HVAC Technician / Installer
Monarch Heating and Cooling
04.2024 - Current
Customer Service Representative
Yard Guard MT
03.2023 - 03.2024
Account Manager
The Wrap Agency
08.2022 - 03.2023
Elite Guest Service Associate
Go Rentals
03.2022 - 08.2022
Operations Manager
Stay Montana
11.2021 - 05.2022
Solar Sales Consultant
Atlantic Key Energy
03.2021 - 03.2024
Parts Sales Representative and Customer Service
Aqua Pool and Patio
02.2020 - 03.2021
Electrical Apprentice
McLemore Electric
08.2018 - 02.2020
I.T. Coordinator / P.I.O. / Marketing Coordinator
Be Ready Alliance Coordinating for Emergencies
08.2017 - 08.2018
High School Diploma - Some college coursework
University of Georgia