Summary
Overview
Work History
Education
Skills
Timeline
Generic

Franki Baldwin

Missoula

Summary

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

9
9
years of professional experience

Work History

Account Manager

Linehaul Logistics, Inc.
02.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.

Carrier Sales Representative

Linehaul Logistics, Inc.
06.2023 - 02.2024
  • Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
  • Established strong relationships with carriers by maintaining open communication and regularly providing updates on shipments.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with team members to develop innovative strategies for expanding the company's carrier network.

Sales Representative

TradeHome Shoes
01.2022 - 03.2022
  • Maintained up-to-date knowledge of industry trends for informed decision-making during customer interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with clients through regular efforts to go above and beyond in customer service.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Construction Representative

Advanced Engineering and Environmental Services, Inc
03.2021 - 11.2021
  • Conducted hydrostatic pressure test reports ensuring structural integrity of pipeline system.
  • Identified and resolved construction issues promptly to prevent delays.
  • Prepared project presentations and reports to assist senior staff.
  • Supervised team of 10-15 construction workers to maintain productivity and quality of work.
  • Reviewed drawings and assessed construction against plans.
  • Maintained accurate documentation of all project-related activities for seamless information transfer and record-keeping purposes.
  • Conducted tests and diagnostic procedures using tools such as TDS field analysis kits.
  • Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
  • Used Trimble and AutoCAD to create detailed maps from raw field data.
  • Prepared GIS maps and written reports clearly depicting boundaries, landmarks and notable geographical features and loaded data into Blue Beam for design use.

Shift Manager/Host

Paul’s Pancake Parlor
11.2020 - 03.2021
  • Excelled in every store position and regularly backed up front-line staff.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Construction Representative

Advanced Engineering and Evironmental Services Inc
04.2020 - 11.2020
  • Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
  • Made and submitted reports detailing finding and any actions taken.
  • Completed inspections of current construction, refurbishment and repair projects.
  • Reviewed drawings and assessed construction against plans.

Shift Manager/Server/Host

Paul’s Pancake Parlor
10.2019 - 03.2020
  • Sanitization of tables
  • Seating customers in a timely manner
  • Taking orders
  • Running food
  • Customer Satisfaction
  • Processed customers payments accurately accepting cash, card, and other payment types.
  • Completed restaurants cash deposits to the bank and constructed money orders.

Internship

Advanced Engineering and Environmental Services, Inc
05.2019 - 08.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Use of Trimble software and ARCGIS to complete adequate surveying for rural water pipeline systems.
  • Interacted with project plan sets, and created basic as-built information.
  • Conducted a series of reports including daily observation reports, and hydrostatic pressure testing of newly installed pipelines.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Busser/Host

Paul’s Pancake Parlor
11.2016 - 05.2019
  • Effectively pushed table turn over and seated customers in a timely manner.
  • Efficiently portioned and rotated food based on expirations dates in ordinance with city Health Department.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Trained new staff in bussing and cleaning procedures.

Assistant Manager

Tradehome Shoes Inc.
03.2022 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Education

Bachelor's Degree - Management Information Systems

University of Montana
Missoula, MT

Diploma - undefined

Sentinel High School
Missoula, MT
06.2018

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Account development
  • Operations
  • Relationship building
  • Networking skills
  • Goal oriented
  • Pricing and lane analysis

Timeline

Account Manager

Linehaul Logistics, Inc.
02.2024 - Current

Carrier Sales Representative

Linehaul Logistics, Inc.
06.2023 - 02.2024

Assistant Manager

Tradehome Shoes Inc.
03.2022 - 06.2023

Sales Representative

TradeHome Shoes
01.2022 - 03.2022

Construction Representative

Advanced Engineering and Environmental Services, Inc
03.2021 - 11.2021

Shift Manager/Host

Paul’s Pancake Parlor
11.2020 - 03.2021

Construction Representative

Advanced Engineering and Evironmental Services Inc
04.2020 - 11.2020

Shift Manager/Server/Host

Paul’s Pancake Parlor
10.2019 - 03.2020

Internship

Advanced Engineering and Environmental Services, Inc
05.2019 - 08.2019

Busser/Host

Paul’s Pancake Parlor
11.2016 - 05.2019

Diploma - undefined

Sentinel High School

Bachelor's Degree - Management Information Systems

University of Montana

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Franki Baldwin