Gabriel Lorenzo
Bozeman
Summary
Accomplished Operations Manager with a proven track record at FedEx Ground, enhancing operational efficiency and customer satisfaction. Expert in logistics management and workforce planning, I've led teams to exceed performance goals through strategic process optimization and employee development. Skilled in KPI tracking and data analysis, I've driven significant improvements in service delivery and operational excellence.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Inbound Operations Team Lead
Target
10.2023 - Current
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
Operations Manager
Fed Ex Ground
08.2021 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Contributed to developing a process for a new building and running efficiencies and planning for the operations.
- Network 2.0 Roll Out experience, STA compliance, Dangerous Goods compliance and training compliance.
- EDP planning, PEAK planning, tackling new applications as the company adapts and moves forward.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Logistics Team Member
Target
07.2018 - 10.2023
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Monitored and adjusted inventory levels according to demand.
- Managed inventory levels to verify availability of stock for customer orders.
- Monitored performance of logistics operations to identify areas for improvement.
Warehouse Operator
Darigold
12.2022 - 08.2023
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used forklifts and pallet jacks to relocate products.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Operated equipment while observing standard safety procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Strapped items down over protective padding to secure throughout transportation.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Unpacked and repacked items in different quantities and configurations for shipment.
Package Handler Trainer
Fed Ex Ground
10.2020 - 08.2021
- Complied with safety, health, and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Loaded and unloaded items from production line.
- Re-packaged damaged or incorrectly packaged items.
- Utilized adhesive labels and other materials to package items.
- Cleaned and maintained production area and equipment.
Student Manager
Montana State University Culinary Services
10.2018 - 04.2020
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Assisted manager with day-to-day logistics and coordinated student activities.
- Coordinated schedules for program events and services to maintain desired coverage and performance levels.
- Arrived on-time for every shift and prepared supplies for early morning activities.
- Patrolled activities areas to check on students and maximize safety and security protections.
- Planned special events for students, increasing engagement, and satisfaction.
- Kept facility clean and neat with regular attention to maintenance demands.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor of Science - Chemical Engineering
Montana State Univeristy
Bozeman, MT01-2021
Skills
- Forecasting
- Workforce planning
- Documentation
- Management
- Operational excellence
- KPI tracking
- Logistics management
- Task delegation
- Process optimization
- Data analysis
- Employee development
- Root-cause analysis
Timeline
Inbound Operations Team Lead
Target
10.2023 - Current
Warehouse Operator
Darigold
12.2022 - 08.2023
Operations Manager
Fed Ex Ground
08.2021 - Current
Package Handler Trainer
Fed Ex Ground
10.2020 - 08.2021
Student Manager
Montana State University Culinary Services
10.2018 - 04.2020
Logistics Team Member
Target
07.2018 - 10.2023
Bachelor of Science - Chemical Engineering
Montana State Univeristy
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