GABRIELLA GRIXTI
Gaming Inspector
Birzebbuga
Summary
With 20 years of experience in the gaming and casino industry, this dynamic and versatile professional has honed expertise in regulatory compliance and operational excellence. As a Gaming Inspector for the Malta Gaming Authority, the focus is on ensuring that the gaming industry upholds the highest standards of fairness, responsible gambling, and compliance. Previous work as a Surveillance Officer has sharpened skills in security protocols and attention to detail. Extensive experience as a Croupier in multiple high-profile casinos has provided a deep understanding of customer service and game management. Thriving on challenges, this individual is curious and always eager to learn and adapt to new situations. Whether it's maintaining a strong work ethic or staying organized under pressure, tasks are approached with a positive and flexible attitude. The aim is to contribute positively to any organization and leverage skills and personality traits to drive success.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
MGA Gaming Inspector
Malta Gaming Authority
Smart City, Malta
4 2018 - Current
- Interpret and apply applicable laws, rules, regulations, standards, policies and procedures in all land-based gaming establishments including casinos, gaming premises, bingo halls, lotteries, and lotto booths.
- Identified areas requiring improvement during inspections, developing actionable plans that addressed identified issues effectively.
- Kept abreast of industry trends and regulatory changes by attending conferences, seminars, and workshops to maintain expertise in the field.
- Played a crucial role in resolving disputes between patrons and casino operators, mediating situations fairly while upholding established rules and regulations.
- Monitored cash handling procedures at casinos, identifying inefficiencies and recommending improvements for better financial management.
- Evaluated slot machines and other electronic gaming devices for proper functioning, ensuring accurate payouts for patrons.
- Maintained compliance with gaming regulations through thorough review and analysis of gaming operations.
- Supported regulatory audits, gathering necessary documentation from relevant departments within the casino operation.
- Conducted detailed investigations to identify and resolve instances of fraud or cheating, preserving the integrity of the casino.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
Surveillance Officer
Portomaso Casino
St. Julians, Malta
11.2015 - 03.2018
- Ensure proper monitoring of all activities within the company premises to prevent intrusion/theft of company properties.
- Conducted detailed incident reports following any security breaches or suspicious occurrences, aiding in preventing future incidents.
- Identified and documented unauthorized actions by employees.
- Enhanced overall situational awareness by effectively utilizing surveillance equipment, such as cameras and access control systems.
- Monitored guests for signs of suspicious or criminal activity.
- Promoted a culture of integrity within the organization by consistently modeling ethical behavior while performing surveillance duties.
- Updated daily logs and produced reports outlining surveillance activities.
- Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.
Croupier
Portomaso Casino
, Malta
09.2012 - 11.2015
- Accurate knowledge of all casino games (Roulette, Blackjack, 3 Card Poker, UTH, Caribbean Poker, Texas Hold’em).
- Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
- Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of gamblers.
- Continuously improved personal skills and knowledge of games through ongoing training initiatives, enhancing overall performance as a croupier.
- Prevented potential loss by vigilantly observing player behavior for signs of cheating or collusion among players.
Croupier
Grosvenor Victoria Casino
London, United Kingdom
02.2008 - 03.2012
- Accurate knowledge of all casino games (Roulette, Blackjack, 3 Card Poker, UTH, Caribbean Poker, Texas Hold’em).
Croupier
Dragonara Casino
St. Julians, Malta
04.2006 - 10.2007
- Accurate knowledge of all casino games (Roulette, Blackjack, 3 Card Poker, UTH, Caribbean Poker, Texas Hold’em).
Bingo Hostess
Preluna Bingo
Sliema, Malta
10.2004 - 03.2006
Education
Undergraduate Diploma - Anti-Money Laundering And Compliance
IDEA College
Mosta Malta 03.2023 - Current
Skills
Surveillance techniques
Analytical mindset
Gaming laws knowledge
Casino Operations Understanding
Customer Assistance
Quick Learner
Incident Reporting
Suspicious Activity Monitoring
Accurate incident reporting
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Analytical Thinking
Personal Information
Date of Birth: 09/19/86
Skillsandexperience
- Strong communication skills and assertiveness.
- Effective problem-solving and decision-making abilities.
- Exceptional time-management and prioritization skills.
- Highly organised with great attention to detail.
- Eager to learn and adapt to new challenges.
- Proficient in computer literacy.
Languages
Maltese
English
Italian
Timeline
Undergraduate Diploma - Anti-Money Laundering And Compliance
IDEA College
03.2023 - Current
Surveillance Officer
Portomaso Casino
11.2015 - 03.2018
Croupier
Portomaso Casino
09.2012 - 11.2015
Croupier
Grosvenor Victoria Casino
02.2008 - 03.2012
Croupier
Dragonara Casino
04.2006 - 10.2007
Bingo Hostess
Preluna Bingo
10.2004 - 03.2006
MGA Gaming Inspector
Malta Gaming Authority
4 2018 - Current
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