Travelling, Learning new skills, communicating
Hi, I’m
Ganesh Bahadur Lamichhane
Mobile Phone, Laptop Repairing Technician
MSIDA
Summary
I have a strong technical background with a focus on electronics and mobile devices. I completed formal education in electronics and have gained hands-on experience through internships and personal projects, where I repaired various mobile devices. I have a deep understanding of smartphones, tablets, and other mobile gadgets, along with strong troubleshooting skills for diagnosing hardware and software issues.
Overview
11
years of professional experience
11
years of post-secondary education
Work History
PhoneRefixSwatar
Mobile Repairing Technician
10.2022 - Current
Job overview
- Diagnose and identify hardware and software issues in mobile devices, including smartphones and tablets.
- Perform thorough testing and analysis to accurately determine the root cause of mobile device malfunctions.
- Repair and replace defective components, such as screens, batteries, charging ports, cameras, speakers, and other internal parts.
- Conduct software updates, firmware installations, and data backups to ensure devices are functioning optimally.
- Clean, refurbish, and restore devices to a pristine condition following established procedures and quality standards.
- Manage and maintain an organized inventory of spare parts and tools required for mobile repairs.
- Provide customers with accurate estimates of repair costs and timeframes for completion.
- Ensure customer satisfaction by addressing all inquiries and concerns promptly and professionally.
- Uphold a high level of customer service and maintain a positive and helpful demeanor at all times.
- Keep up-to-date with the latest mobile technologies, trends, and repair techniques.
- Collaborate with colleagues to share knowledge, best practices, and improve overall repair efficiency.
- Adhere to all safety guidelines and regulations when handling mobile devices and repair equipment.
- Maintain a clean and orderly work area to ensure an efficient and safe working environment.
- Assist in maintaining and updating repair records and documentation as required.
- Follow company policies and procedures related to repair warranties, service agreements, and customer data privacy.
Clinica iPhone MaltaTa'xbiex
Store Manager and Mobile Repairing Technician
01.2021 - 10.2023
Job overview
- Repair and Maintenance: The individual will handle diagnosing and fixing technical issues with equipment, machinery, or other technical systems sold or used in the store. This could include electronics, gadgets, or specialized equipment related to the store's products.
- Installation and Setup: They will be responsible for setting up and configuring new equipment or systems to be sold in the store.
- Testing and Quality Control: Ensure that all technical equipment and products meet quality standards before being displayed or sold in the store.
- Technical Support: Provide technical assistance to customers who need help with the products purchased from the store.
- Inventory Management: Oversee the inventory of technical products, ensuring stock levels are maintained, and orders are placed when necessary.
- Sales and Customer Service: Engage with customers, assist them with their purchases, and ensure their satisfaction with both the technical products and their overall shopping experience.
- Staff Management: If there are other employees in the store, the combined Technician and Store Manager will manage their schedules, provide training, and delegate tasks as needed.
- Financial Management: Handle cash registers, process transactions, and maintain records of sales and expenses.
- Store Operations: Ensure the store is clean, organized, and attractive to customers. Manage opening and closing procedures, security measures, and general store operations.
- Marketing and Merchandising: Plan and execute marketing strategies to promote technical products and ensure effective merchandising displays.
Apple Fixer NepalKathmandu
Mobile Repairing Technician
12.2017 - 12.2019
Job overview
- Diagnostic Assessment: Perform thorough diagnostic tests to identify hardware and software issues affecting mobile devices.
- Repair and Maintenance: Repair or replace faulty components, such as screens, batteries, charging ports, cameras, speakers, and other parts, to restore mobile devices to optimal functionality.
- Software Troubleshooting: Resolve software-related problems, including operating system issues, application errors, and data connectivity problems.
- Data Backup and Restoration: Safely back up and restore data from mobile devices during repair processes, ensuring customers' data is protected.
- Quality Control: Ensure that all repairs are performed to the highest standards, and conduct post-repair tests to verify the proper functioning of the devices.
- Soldering and Desoldering: Utilize soldering tools to work with electronic components and circuit boards when required for specific repairs.
- Customer Interaction: Interact with customers to understand their device issues, provide repair estimates, and offer advice on device maintenance and usage.
- Inventory Management: Maintain an organized inventory of spare parts and tools, ensuring the availability of essential components for timely repairs.
- Technical Knowledge: Stay up-to-date with the latest mobile device models, technologies, and repair techniques.
- Documentation: Maintain detailed records of repairs, including problem descriptions, actions taken, and parts used, for tracking and warranty purposes.
- Health and Safety Compliance: Adhere to safety guidelines and regulations while handling mobile devices and repairing equipment.
- Upgrades and Software Updates: Assist customers with device upgrades and software updates, ensuring devices have the latest features and security patches.
- Device Unlocking and Password Removal: Assist customers with unlocking their devices or removing password locks when required.
iRepair KathmanduDurbarmarg, Kathmandu
Senior Repair Lab Technician
12.2017 - 01.2019
Job overview
- Mobile Device Repair: Diagnosing and resolving hardware and software issues in a wide variety of mobile devices, including smartphones, tablets, and other handheld devices.
- Technical Troubleshooting: Applying advanced diagnostic techniques to identify intricate problems, efficiently resolving complex technical issues to restore device functionality.
- Quality Control: Implementing stringent quality assurance measures to verify the accuracy and effectiveness of repairs, ensuring that all devices meet the highest industry standards.
- Supervision and Training: Guiding and mentoring junior technicians, providing them with valuable insights and training to enhance their skills and proficiency in mobile device repairs.
- Research and Innovation: Staying abreast of the latest mobile technologies, trends, and repair techniques to continuously improve service offerings and optimize repair processes.
- Inventory Management: Managing and maintaining an organized inventory of spare parts and tools, ensuring the availability of essential components for timely repairs.
- Customer Service Excellence: Delivering exceptional customer service by engaging with clients in a professional and courteous manner, addressing their concerns, and providing comprehensive solutions.
- Data Security and Privacy: Demonstrating a meticulous approach to data security and privacy during repairs, safeguarding sensitive information on customers' devices.
- Collaboration: Collaborating effectively with colleagues, technical teams, and management to streamline repair processes and contribute to the overall success of the mobile repair lab.
- Health and Safety Compliance: Adhering to all health and safety regulations, maintaining a clean and safe working environment within the lab.
LCD Refurb LabKathmandu
Senior Screen Refurbish Lab Technician
01.2015 - 11.2017
Job overview
- Screen Refurbishment: Lead the refurbishment process of LCD screens, including disassembling, cleaning, repairing, and reassembling screens for electronic devices like smartphones, tablets, laptops, and other gadgets.
- Quality Control: Implement strict quality control measures to ensure that all refurbished screens meet the highest industry standards and function flawlessly.
- Technical Troubleshooting: Utilize advanced technical skills to diagnose and troubleshoot complex issues with LCD screens, such as dead pixels, color distortion, backlight problems, and touch sensitivity issues.
- LCD Component Repair: Repair or replace individual components of LCD screens, such as flex cables, digitizers, backlight modules, and polarizers, as needed.
- Soldering and Desoldering: Utilize precision soldering techniques to work with delicate components and circuitry during the refurbishment process.
- Testing and Calibration: Conduct comprehensive tests and calibration procedures on refurbished screens to ensure accurate color reproduction and touch functionality.
- Problem Resolution: Work closely with other teams, such as procurement or customer service, to address any issues related to refurbished screens and resolve customer complaints.
- Continuous Improvement: Collaborate with cross-functional teams to identify areas for process improvement and cost optimization in the refurbishment workflow.
Mobile CitiKathmandu
Sales Executive and Mobile Technician Intern
02.2013 - 07.2015
Job overview
- Identifying and prospecting potential customers through various means such as cold calling, networking, or attending events.
- Building and maintaining strong relationships with existing customers to encourage repeat business.
- Demonstrating the features and benefits of the products or services to potential customers.
- Negotiating and finalizing deals, contracts, and sales agreements.
- Meeting or exceeding sales targets and quotas set by the company.
- Providing excellent customer service and addressing any inquiries or concerns.
- Keeping track of market trends and competitor activities to stay ahead in the market.
- Collaborating with the marketing team to develop effective sales strategies.
- Diagnosing hardware and software issues in mobile devices.
- Repairing or replacing faulty components, such as screens, batteries, and charging ports.
- Performing software updates and troubleshooting software-related problems.
- Ensuring that repaired devices meet quality standards and testing functionality.
- Keeping track of inventory and ordering necessary replacement parts.
- Providing basic technical support and assistance to customers.
- Learning about the latest mobile technology and staying up-to-date with industry trends.
Education
Laxmi Shikshya Sadan Higher Secondary SchoolKathmandu Nepal
High School Diploma
06.2001 - 08.2012
Skills
Well organized, reliable and dependable
Interests
Understanding all types of gadgets
Understanding all types of gadgets would mean having knowledge and familiarity with a wide range of electronic devices and technological tools. Gadgets refer to various small, portable, and often specialized devices that serve specific functions. These can include smartphones, tablets, laptops, smartwatches, fitness trackers, digital cameras, gaming consoles, home automation devices, virtual reality headsets, and many more.
Timeline
Mobile Repairing Technician
PhoneRefix
10.2022 - Current
Store Manager and Mobile Repairing Technician
Clinica iPhone Malta
01.2021 - 10.2023
Mobile Repairing Technician
Apple Fixer Nepal
12.2017 - 12.2019
Senior Repair Lab Technician
iRepair Kathmandu
12.2017 - 01.2019
Senior Screen Refurbish Lab Technician
LCD Refurb Lab
01.2015 - 11.2017
Sales Executive and Mobile Technician Intern
Mobile Citi
02.2013 - 07.2015
Laxmi Shikshya Sadan Higher Secondary School
High School Diploma
06.2001 - 08.2012
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