Garrett Bollman
Shiptons Big R Service Center
Billings,MT
21
years of professional experience
Experienced Service Manager with a strong background in team leadership, customer service, and operational efficiency. Known for improving shop flow, resolving escalated concerns, and supporting quality control in fast-paced service environments.
Work History
Service Manager
8 Years 11 Months- Managed daily service operations, balancing customer needs, technician schedules, and shop flow.
- Guided service staff, coaching repair processes, safety practices, and customer communication.
- Coordinated estimates, repair approvals, and job updates to keep service orders accurate.
- Handled escalated customer concerns with professional solutions and prompt follow-up.
- Improved processes to support efficiency across front counter and back-shop operations.
- Trained new team members on service center procedures, scheduling systems, and customer support expectations.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
Lead Foreman
11 Years 9 Months- Helped crews finish construction tasks safely, on schedule, and per project specifications.
- Supported daily work assignments, material staging, and equipment use to keep jobsite operations efficient.
- Followed safety procedures, PPE rules, and housekeeping standards to lower hazards and improve workflow.
- Trained new workers on construction methods, tool use, and quality standards.
- Helped plan labor needs, work sequence, and resource allocation for productive field execution.
- Worked with supervisors, subcontractors, and suppliers to solve issues and keep projects moving.
- Fostered a culture of continuous improvement within the construction team. encouraged sharing best practices, learning experiences, and new ideas to enhance overall productivity.
Education
High School Diploma
Skills
Project management
Team management
Operational efficiency
Quality control
Customer service
Problem-solving
Critical thinking
Time management
Multitasking
Goal oriented
Team collaboration
Team collaboration
Timeline
Service Manager
Shiptons Big R Service Center
12.2017 - CurrentRead More
Lead Foreman
QC Construstion
01.2006 - 10.2017Read More
Rancho Cucamonga High School
High School Diploma
Read More