Garrett Krattiger
Missoula
Summary
Dynamic professional with experience in customer service and team leadership. Skilled in time management, problem-solving, and creating engaging environments, driving improvements in service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Barista
Florence Coffee
Missoula, MT
08.2025 - Current
- Developed seasonal drink menus, collaborating with management to attract diverse clientele.
- Conducted regular equipment maintenance, ensuring optimal functionality and safety compliance.
- Fostered a welcoming atmosphere by engaging customers in conversation and providing personalized recommendations.
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
Swim Instructor
Last Chance Splash/Montana Swim Academy
Helena, MT
06.2020 - 08.2026
- Instructed students in swimming techniques, ensuring safety and skill development.
- Designed engaging lesson plans tailored to various skill levels and age groups.
- Monitored student progress, providing constructive feedback to enhance performance.
- Collaborated with parents to discuss student achievements and areas for improvement.
Lifeguard
Last Chance Splash
Helena Mt
06.2021 - 08.2025
- Monitored pool area to ensure safety and compliance with health regulations.
- Provided immediate first aid and emergency response for patrons in distress.
- Enforced facility rules and guidelines to maintain a safe environment for guests.
- Conducted regular safety drills to enhance team preparedness and response times.
- Assisted in maintaining cleanliness of facilities to uphold high standards of hygiene.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Barista
City Brew
Helena, MT
01.2020 - 05.2023
- Prepared and served high-quality coffee beverages, ensuring customer satisfaction and repeat business.
- Managed inventory levels, tracking supplies to minimize waste and maintain optimal stock.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Implemented efficient workflows during peak hours, enhancing team performance and service speed.
Education
High School Diploma -
Helena Highschool
Helena, MTNo Degree - Buisness
University of Redlands
Redlands, CA09-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Up-selling
Accomplishments
Swim Team Captain
Timeline
Barista
Florence Coffee
08.2025 - Current
Lifeguard
Last Chance Splash
06.2021 - 08.2025
Swim Instructor
Last Chance Splash/Montana Swim Academy
06.2020 - 08.2026
Barista
City Brew
01.2020 - 05.2023
High School Diploma -
Helena Highschool
No Degree - Buisness
University of Redlands