Georgios Kouravelos
Qormi
Summary
Punctual, organized, and methodical individual with excellent communication skills and a strong sense of responsibility. Capable of working well under pressure and meeting strict deadlines.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Payments and Risk Team Leader
SpinCity Limited
09.2024 - Current
- Managing and overseeing the Payments and Risk Team and be the person in charge for the communication between the rest of the Operations’ Departments
- Being responsible for monitoring and reporting on performance of all Payments and Risk related matters
- Ensuring that SLA’s are met daily, such are KYC processing & withdrawals average handling times, investigation of missing deposits, Chargebacks resolution time, refunds processing time, deposits settlement time, quick response time for payments issues alongside with the best possible UX and also the PSPs smoothly functionality
- Being the first point of contact for the Payment Providers including whatever occurs during the shift
- Providing regular feedback, communicating departmental changes in procedures, and ensuring the department is up to date with the latest policies and that these are being followed correctly
- Monitoring transactions/accounts and take actions where needed to reduce/mitigate any potential risks and losses
- Reporting on the team’s productivity and performance to the Director of Payments on a daily basis
- Assisting the Director of Payments when the need arises in different projects such as recruitment
- Provide monthly team performance and other operational reporting including KPIs, as may be required.
Fraud, Risk and Payments Executive
Iva Media Group
11.2021 - 08.2024
- Ensure payments made through payment providers, e-wallets and bank accounts are sent successfully within time frames specified in SLAs and in accordance with the company’s Fraud and Risk policy
- Review, verify and process regular checks in customers documentation, in accordance with the updated AML and Compliance policies
- Being the first line contact for 3rd party providers regarding payment related issues
- Taking ownership of any issues occurring during their shift, effectively managing the issue and take the most efficient course of action to minimize customer impact as well as work load
- Handling of Payments, Risk, AML, RG, PSP queries and escalations from customer support via Internal communication channels and e-mails
- Improving and maintaining procedures within the Payments Team, ensuring that a proper follow up is done and is achieved at a minimal downtime and customer impact
- Conducting regular meetings with the Payments team and the Management, in order to improve the way the department operates
- Extracting reports on a regular basis during the shift and ensure that the payment providers are operating properly
- First line contact for Chargebacks, Disputes and Complaints
- Be up to date with the industry trends, changes and requirements
- Cashier used: Payment IQ
Family reasons
Carrier Break
10.2020 - 10.2021
Fraud, Risk and Payments Shift Leader
Betsson Group
03.2019 - 09.2020
- Being the first line of contact for 3rd party providers regarding payments related issues
- Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load
- Handling of payments and risk queries and escalations from customer support via chat, IM and emails
- Work together with Payments and Fraud Team Leader in order to improve and maintain procedures within the Payments Team
- Raise any trends in escalations, denoting a possible generic issue with anything payment related
- Ensuring that ongoing tech issues are monitored and proper follow up is done to ensure minimal downtime and customer impact
- Point of contact for any payment and fraud related issues or questions from a variety of different departments
- Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments and Fraud Shift Leader tasks.
Fraud and Payments Analyst
Gamma Entertainment Group
08.2016 - 08.2018
- Ensure payments made to payment providers and e-wallets are sent successfully within time frames specified in service level agreements and in accordance with the company’s fraud and risk policy
- Ascertain any fraudulent transactions and accounts are spotted early to minimize the risk to the company
- Handling suspicious accounts in accordance with company’s procedures and preventing any anti-money Laundering action by following standard rules of the company
- Review of customer documentation and KYC checks for various jurisdictions in line with company’s policy.
Education
General Economic Studies, Macroeconomics, Microeconomics, Econometrics, Economic growth, Accounting, Marketing, Management - undefined
University of Crete
Greece/Rethymno/Crete Island 02.2009 - 05.2014
Skills
Leadership
Problem-Solving
Communication
Attention to detail
Adaptability & Decision Making
Websites
Personal Information
Date of Birth: 08/16/1988
Languages
Greek
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Payments and Risk Team Leader
SpinCity Limited
09.2024 - Current
Fraud, Risk and Payments Executive
Iva Media Group
11.2021 - 08.2024
Family reasons
Carrier Break
10.2020 - 10.2021
Fraud, Risk and Payments Shift Leader
Betsson Group
03.2019 - 09.2020
Fraud and Payments Analyst
Gamma Entertainment Group
08.2016 - 08.2018
General Economic Studies, Macroeconomics, Microeconomics, Econometrics, Economic growth, Accounting, Marketing, Management - undefined
University of Crete
02.2009 - 05.2014
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