Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gevin Flores

Billings

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Concrete Finisher

Camelot Builders
01.2023 - Current
  • Finished concrete surfaces to achieve specified texture and durability.
  • Operated hand and power tools for efficient concrete preparation and application.
  • Assisted in setting forms and reinforcing steel for structural integrity.
  • Ensured compliance with safety protocols during all phases of concrete work.
  • Set wood and other forming materials to prepare for concrete pours.
  • Collaborated with team members to ensure smooth transitions between different phases of the concrete placement process.
  • Collaborated with team members to streamline workflow and improve project timelines.

Customer Service Agent

Enterprise Rent-A-Car
05.2019 - 09.2021
  • Assisted customers with inquiries, providing accurate information and resolving issues effectively.
  • Learned company policies and procedures to ensure compliance during customer interactions.
  • Utilized customer service software to document interactions and track resolutions promptly.
  • Adapted quickly to new systems and processes, enhancing overall efficiency in service delivery.

Education

Associate of Applied Science - Welding And Metal Fabrication

Montana State University, Billings, MT - City College
Billings, MT
04-2022

High School Diploma -

Skyview High School
Billings, MT
06-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Computer proficiency
  • Scheduling
  • Team development
  • Call management
  • Problem resolution
  • Relationship building
  • Staff training

Accomplishments

  • Honor Roll
  • Deans List


Timeline

Concrete Finisher

Camelot Builders
01.2023 - Current

Customer Service Agent

Enterprise Rent-A-Car
05.2019 - 09.2021

Associate of Applied Science - Welding And Metal Fabrication

Montana State University, Billings, MT - City College

High School Diploma -

Skyview High School
Gevin Flores