Gevin Flores
Billings
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Concrete Finisher
Camelot Builders
01.2023 - Current
- Finished concrete surfaces to achieve specified texture and durability.
- Operated hand and power tools for efficient concrete preparation and application.
- Assisted in setting forms and reinforcing steel for structural integrity.
- Ensured compliance with safety protocols during all phases of concrete work.
- Set wood and other forming materials to prepare for concrete pours.
- Collaborated with team members to ensure smooth transitions between different phases of the concrete placement process.
- Collaborated with team members to streamline workflow and improve project timelines.
Customer Service Agent
Enterprise Rent-A-Car
05.2019 - 09.2021
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Learned company policies and procedures to ensure compliance during customer interactions.
- Utilized customer service software to document interactions and track resolutions promptly.
- Adapted quickly to new systems and processes, enhancing overall efficiency in service delivery.
Education
Associate of Applied Science - Welding And Metal Fabrication
Montana State University, Billings, MT - City College
Billings, MT04-2022
High School Diploma -
Skyview High School
Billings, MT06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Scheduling
- Team development
- Call management
- Problem resolution
- Relationship building
- Staff training
Accomplishments
- Honor Roll
- Deans List
Timeline
Concrete Finisher
Camelot Builders
01.2023 - Current
Customer Service Agent
Enterprise Rent-A-Car
05.2019 - 09.2021
Associate of Applied Science - Welding And Metal Fabrication
Montana State University, Billings, MT - City College
High School Diploma -
Skyview High School