Excel
Gherard Degerfeld
Pitboss (casino Manager)
San Gwann
Summary
I`m 31 years old Italian native, but fluent in English and Spanish. I have been working 10 years on the entertainment industry and developed skills in high-paced gaming environment, seeking to transition into new field. Proficient in overseeing operations, managing teams, and ensuring regulatory compliance. Looking to leverage strong problem-solving and customer service skills in a new and challenging role.
Overview
10
10
years of professional experience
18
18
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Casino Pit Manager (PITBOSS)
Casino Malta
08.2023 - Current
- Oversaw employee scheduling, balancing staffing needs with budget constraints while maintaining optimal service levels.
- Managed and mentored pit staff, resulting in increased efficiency and improved job performance.
- Evaluated dealer performance regularly through observations and coaching sessions, ensuring consistency in gaming procedures and customer service.
- Maintained consistent gameplay standards across all tables through continuous monitoring and coaching of dealers.
- Ensured a high level of customer satisfaction by addressing guest concerns promptly and professionally.
- Improved operational efficiency by implementing effective procedures for opening and closing daily activities at the casino pit area.
- Enhanced casino revenue by effectively managing the gaming floor and ensuring smooth operations.
- Assisted in developing promotional strategies that attracted more players to the casino floor during slow periods.
- Conducted regular audits of table games inventory, ensuring accurate accounting of chips and cash transactions.
Casino Dealer/Inspector
Grosvenor / Casino Malta
12.2014 - 07.2020
- Start Casino Dealer career for Grosvenor group at Leo Casino in Liverpool (1 year)
- Employment as Casino Dealer at Caesar Entertainment 235 in Manchester (1 year)
- Employment as Casino Dealer/inspector at Casino Malta by Olympic Casinos in 2017
Education
High School Diploma - extra spanish school course
Liceo Scientifico Benedetto Croce
01.2013 - 01.2018
CROUPIER course -
Christine Chilton
04.2001 - 01.2014
Skills
Leadership
Team management
Sales and marketing
Employee scheduling
Table games expertise
Policy enforcement
Casino operations
Customer Service
Certification
Certificated in basic Microsoft Office Skills (Excel, Word and PowerPoint)
Recognitions and Awards
- European Dealer´s Championship
Winner of Internal Dealer competition and semifinalist at the EU Dealer´s Championship 2021 in Casino of MonteCarlo.
- King of Stars
Winner of internal Poker Championship 2021 in Estonia.
- Star of the month
In recognition of my reliability, dedication, passion and hard work during my career, I collected multiples rewords as Employee of the month.
- Chip-room management and Cooperator at BOM (battle of malta poker event) in 2018
Additional Information
I´m fully acknowledge of Compliance section. Documentation such SOW/SOF, POA including PEP and relatives.
During my career developed skills on Customer satisfaction. On 2023 I conducted a internal customer service training for all casino employees through a power point presentation that I created based on the business needs and customer satisfaction.
Software
Power point
Word
Hobbies
I love sports, Motorcycles and sunny days, nice people and group activity.
Timeline
Casino Pit Manager (PITBOSS)
Casino Malta
08.2023 - Current
Casino Dealer/Inspector
Grosvenor / Casino Malta
12.2014 - 07.2020
High School Diploma - extra spanish school course
Liceo Scientifico Benedetto Croce
01.2013 - 01.2018
CROUPIER course -
Christine Chilton
04.2001 - 01.2014
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